On Call - Crisis Intervention Specialist I

Pacific Clinics • Fairfield, CA

1d

About The Position

The Crisis Intervention Specialist I develops strength-based relationships with clients experiencing mental health or behavioral crises and provides assessment, de-escalation, stabilization, and linkage to follow-up services. The role responds to immediate emergency requests from individuals, community partners, law enforcement, or family members, including community-based or Crisis Stabilization Unit-based crises. Responses may involve joint work with law enforcement to assess and triage crises, including screening for weapons and other high-risk environmental factors. The work may involve volatile situations and may require restraint certification.

The Solano Mobile Crisis program provides emergency crisis intervention to youth and adults in Solano County who are acutely suicidal, homicidal, or gravely disabled. Services include phone screening and triage, in-person crisis evaluation and intervention, and linkage to appropriate follow-up care, such as a crisis stabilization unit or emergency department. The program coordinates with local law enforcement, the CSU, emergency departments, and Solano County Behavioral Health.

This is an on-call role. Compensation is $25.31–$31.12 per hour, depending on experience, location, and internal equity considerations. Eligible employees may receive an 8% license differential for specified licenses and certifications, and qualifying bilingual differentials.

Requirements

• High school diploma or GED and one year of relevant experience, or an equivalent combination of education and experience; two years of relevant experience equals one year of education.
• May be required to speak, read, and/or write another language, depending on the program or area.
• If required by the program, pass an initial physical abilities test (PATS) and obtain crisis intervention techniques certification within the first 30 days, with annual certification thereafter.
• Maintain current job-related requirements, which may include certifications and licensure, and maintain a clear criminal record.
• Full background check and TB exam required.
• Driving required.
• Must be physically fit enough to help keep clients safe and able to perform the physical tasks listed in the posting.
• If employed at a Crisis Stabilization Unit, pass a Human Performance Evaluation Test at a designated company clinic.

Responsibilities

• May support the mental health crisis hotline by gathering information, supporting callers, identifying needs, and providing phone stabilization and resources as needed.
• Assess and de-escalate adults or youth experiencing acute mental health or behavioral crises who may be a danger to themselves or others.
• Participate in information gathering and decision-making related to involuntary psychiatric holds under Lanterman-Petris-Short laws and regulations.
• Provide direct billable mental health services, document in alignment with Medi-Cal regulations, and meet productivity expectations.
• Engage and support family members and natural supports during acute psychiatric crises, including providing psychoeducation on de-escalation and securing potentially dangerous items or substances in the home.
• Facilitate transport for individuals on 5150 holds, provide clinical information to accepting hospitals or psychiatric facilities, and remain with clients until transport arrives and they are safe en route.
• Help clients identify triggers, unmet needs, and psychosocial factors contributing to acute crises, and use a strengths-based approach to develop risk-management and safety plans.
• Provide community linkages, referrals, and resources based on identified needs, including mental health, substance use, housing, and other social services.

Benefits

• Medical, dental, and vision coverage, with eligibility beginning on day one.
• 401(k) employer match up to 4%.
• Competitive time-off plans, subject to eligibility requirements based on employment status.
• Possible 8% license differential for specified licenses and peer certifications, based on position eligibility.
• Possible bilingual differential of up to 7.5% for qualifying direct-service roles or up to $80 per month for qualifying non-direct-service roles.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED