Specialist, Crisis Intervention

Signature Health • Ashtabula, OH

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About The Position

The Specialist, Crisis Intervention provides rapid response, screening, and early intervention to individuals experiencing behavioral health crises in community, home, and facility settings. The role provides de-escalation, crisis intervention, safety planning, care coordination, and connection to appropriate treatment services. It also includes follow-up contact after crisis episodes, collaboration with agency staff and community stakeholders, participation in meetings and trainings, and maintenance of administrative and clinical records.

The position works in a variety of settings and may involve exposure to patients experiencing agitation and potential disruptive or aggressive behavior. Evening and extended hours are required. Employees must comply with Signature Health’s annual influenza vaccination policy; exemptions may be submitted for review but are not guaranteed. Signature Health is a drug-free workplace, and applicants receiving a conditional offer must pass a pre-employment drug screen.

Requirements

• High school diploma.
• Qualified Behavioral Health Specialist (QBHS) designation, or Peer Support Specialist (PSS) designation with at least one year of experience in substance use and mental health, a minimum of two years in recovery, and a plan for maintaining recovery.
• Valid, unencumbered Ohio driver’s license.
• American Heart Association (AHA) Basic Life Support (BLS) certification.
• Demonstrated knowledge of the local mental health system.
• Basic computer skills, including desktop computing, email, timesheet management, electronic health records, Microsoft Office applications, ADP, and other relevant software.
• Basic electronic communication and internet skills to gather information required for the program or program participants.
• Flexibility to work evenings and extended hours.
• Ability to perform the essential functions of the position, with reasonable accommodations where applicable.
• Ability to pass a pre-employment drug screen after receiving a conditional job offer.

Nice To Haves

• Crisis experience preferred.

Responsibilities

• Provide de-escalation and crisis intervention to individuals experiencing crisis.
• Help individuals in crisis problem-solve and identify solutions, or assist with arranging assessment and treatment in an appropriate setting.
• Work with individuals’ family members and support systems on safety planning and crisis resolution.
• Assist in creating an immediate plan to maintain safety.
• Coordinate care and link individuals to appropriate treatment services.
• Follow up within two business days, or according to protocol, with individuals returning to the community after a crisis episode to check on referrals and identify further needs.
• Collaborate with agency and departmental staff, stakeholders, and referral sources on individual cases and to support strong community relationships.
• Participate in clinical, administrative, and supervisory meetings.
• Maintain administrative and clinical files, reports, spreadsheets, and correspondence.
• Complete assigned trainings.
• Represent Signature Health professionally, maintain appropriate professional appearance, and interact respectfully with patients and team members.
• Comply with Signature Health’s annual influenza vaccination policy.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match
• HealthJoy, a no-cost online medical and mental health resource available on Day 1
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program for eligible roles
• Professional Development Support

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED