Specialist, Crisis Intervention

Signature Health Inc • Ashtabula, OH

9d

About The Position

At Signature Health, the purpose is to provide integrated healthcare for the community, specializing in patients with mental illness and/or addiction so people can realize their highest potential. The Specialist, Crisis Intervention provides rapid response, screening, and early intervention to individuals experiencing a behavioral health crisis in community, home, and facility settings. This role reports to the Program Manager, Crisis Services.

The position requires flexibility to work evenings and extended hours and may involve working with patients experiencing agitation and potential disruptive or aggressive behavior. Work may take place in community, home, and facility settings. Employees must obtain an annual flu vaccination unless an exemption is submitted for review; following a conditional job offer, applicants must pass a pre-employment drug screen.

Requirements

• High school diploma.
• Qualified Behavioral Health Specialist (QBHS) designation or Peer Support Specialist (PSS) designation, with at least one year of experience in substance use and mental health, a minimum of two years in recovery, and a plan for maintaining recovery.
• Valid, unencumbered Ohio driver’s license.
• American Heart Association (AHA) Basic Life Support (BLS) certification.
• Demonstrated knowledge of the local Mental Health System.
• Basic computer skills, including desktop computing, email, timesheet management, electronic health records, Microsoft Office applications, ADP, and other relevant software.
• Basic electronic communication and internet skills to gather information required for the program or program participants.
• Ability to work evenings and extended hours.
• Ability to perform periods of sitting, standing, telephone, and computer work; hear and speak with clients or patients in person, by telephone, or through telehealth; and read printed materials and computer screens.
• Ability to occasionally lift and carry items weighing up to 15 pounds without assistance.
• Ability to perform frequent bending, reaching, repetitive hand movements, standing, walking, squatting, and sitting, as well as regular lifting, pushing, and pulling.
• Sufficient dexterity to operate a PC and other office equipment.

Nice To Haves

• Crisis experience.

Responsibilities

• Provide de-escalation and crisis intervention to individuals experiencing crisis.
• Help individuals in crisis problem-solve and identify solutions, or arrange assessment and treatment in an appropriate setting.
• Work with individuals’ family members and support systems on safety planning and crisis resolution.
• Assist in creating an immediate plan to maintain safety.
• Coordinate care and link individuals to appropriate treatment services.
• Follow up within two business days, or according to protocol, with individuals returning to their community setting to check on referrals and identify further needs.
• Collaborate with agency and departmental staff, stakeholders, and referral sources on individual cases and to maintain strong community relationships.
• Participate in clinical, administrative, and supervisory meetings.
• Maintain administrative and clinical files, reports, spreadsheets, and correspondence.
• Complete assigned trainings.
• Represent Signature Health professionally, maintain appropriate professional appearance under the dress code policy, and interact respectfully with patients and team members.
• Comply with the Signature Health Annual Influenza Vaccination Policy.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match
• HealthJoy, a no-cost medical and mental health online resource available on Day 1
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program for eligible roles
• Professional Development Support

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED