CRISIS COORDINATOR

VOLUNTEER BEHAVIORAL HEALTH•Chattanooga, TN

6d•Onsite

About The Position

Provide clinical review, MPA screening, consultation and supervision to crisis staff during shift. Oversight of Walk-in Center during overnight shift, ensuring clients are served timely, problem solving with staff/security and assist with staffing concerns. Liaison between CSU, SUTR, Crisis Call Center, VBH departments or external partners during shift. Assist with Intakes and Admissions as needed. Provide crisis assessment, counseling, linkage and other services to persons in a mental health crisis to include substance use disorders when needed. Work face-to-face with consumers in assisting them in the resolution of their crisis and providing intervention and referrals in the least restrictive environment as needed. Assist with missing crisis face to face assessment corrections. Knowledge of computer skills to be able to search and enter data in the electronic record system. Complete all data entry according to quality management standards and procedures. Assist with crisis follow up phone calls and document appropriately. Participate in staff meetings, training and supervisory sessions as required. Drive a company or personal vehicle to do assessments, counseling, linkage and provide other services to clients in a mental health crisis when applicable. Process monthly orders including but not limited to: Walk-In Center snacks, office supplies, stockroom order for housekeeping supplies, bus passes as needed. Correct missing face to face reports. Maintain Crisis Walk-In Center log if applicable. Assist with training new crisis clinicians when applicable. Provide report after shift to Regional Crisis Director/Sr. Director of Crisis Continuum. Other duties as assigned.

Requirements

Master's degree in the clinical field (social work, counseling or psychology)
Valid TN license
Eligibility for Mandatory Prescreening Agent
Able to maintain a courteous, diplomatic, and helpful orientation.
Above average assessment skills, particularly for suicidal potential and potential to harm others.
Able to use good judgment and function well in pressure situations.
Knowledgeable of commitment procedures.
Knowledgeable of resources.
Timely, accurate and thorough documentation of client records as well as work activities.
Must maintain certification in CPR and First Aid. Certification must be completed within first 30 days of employment.

Responsibilities

Provide clinical review, MPA screening, consultation and supervision to crisis staff during shift.
Oversight of Walk-in Center during overnight shift, ensuring clients are served timely, problem solving with staff/security and assist with staffing concerns.
Liaison between CSU, SUTR, Crisis Call Center, VBH departments or external partners during shift.
Assist with Intakes and Admissions as needed.
Provide crisis assessment, counseling, linkage and other services to persons in a mental health crisis to include substance use disorders when needed.
Work face-to-face with consumers in assisting them in the resolution of their crisis and providing intervention and referrals in the least restrictive environment as needed.
Assist with missing crisis face to face assessment corrections.
Knowledge of computer skills to be able to search and enter data in the electronic record system.
Complete all data entry according to quality management standards and procedures.
Assist with crisis follow up phone calls and document appropriately.
Participate in staff meetings, training and supervisory sessions as required.
Drive a company or personal vehicle to do assessments, counseling, linkage and provide other services to clients in a mental health crisis when applicable.
Process monthly orders including but not limited to: Walk-In Center snacks, office supplies, stockroom order for housekeeping supplies, bus passes as needed.
Correct missing face to face reports.
Maintain Crisis Walk-In Center log if applicable.
Assist with training new crisis clinicians when applicable.
Provide report after shift to Regional Crisis Director/Sr. Director of Crisis Continuum.
Other duties as assigned.