Crisis Consultant, 988
About The Position
Community Health Alliance is hiring Crisis Consultants to provide immediate emotional support, crisis intervention, and suicide prevention services to individuals contacting the 988 Suicide & Crisis Lifeline. The role assesses safety and risk, provides de-escalation and supportive counseling, develops safety plans, and connects individuals with community resources and follow-up services. Crisis Consultants are expected to provide confidential, person-centered support and remain calm, empathetic, and professional in high-pressure situations. The role is based at CHO Symmes in Fairfield, Ohio, and is full-time. Available shifts are first shift (8:00 a.m.–4:00 p.m.), second shift (4:00 p.m.–12:00 a.m.), and third shift (12:00 a.m.–8:00 a.m.). Evening, overnight, and weekend availability is required. On-the-job training is provided. Community Health Alliance is a behavioral health and human services provider offering mental health and substance use treatment across a continuum of care. Its services include prevention, treatment, recovery support, and community-based services, with a person-centered approach intended to improve access to care and support recovery and well-being.
Requirements
- High school diploma or equivalent.
- Ability to remain calm, professional, and supportive under pressure.
- Ability to work collaboratively in a team-oriented environment.
- Effective verbal and written communication skills.
- Basic computer skills for documentation and online communication tools.
- Proficiency with Microsoft 365 applications, including Office Suite, Outlook, and Teams.
- Ability to pass background checks and a drug screen and complete required training.
- Reliable transportation.
- Ability to work evenings, overnights, and weekends.
Nice To Haves
- Experience in the mental health field is preferred but not required.
Responsibilities
- Answer calls from individuals in crisis in a compassionate, professional, and nonjudgmental manner.
- Establish rapport with callers and help them address the concern they are experiencing.
- Provide emotional support, crisis de-escalation, and suicide prevention interventions following best practices.
- Assess risk of self-harm, suicide, or harm to others and determine the appropriate level of intervention.
- Use suicide prevention protocols and safety-planning strategies when necessary.
- Provide referrals and resources for mental health services, community-based organizations, and emergency assistance.
- Document all interactions accurately and promptly according to agency guidelines.
- Collaborate with emergency responders and mental health professionals when a higher level of intervention is required.
- Maintain current knowledge of community resources to help callers connect with needed services and supports.
Benefits
- Affordable medical, dental, and vision insurance.
- Company-paid Health Reimbursement Arrangement (HRA).
- Generous paid time off (PTO) and paid holidays.
- Retirement plan with company match up to 6%.
- Company-paid life insurance.
- Employee training and continued education opportunities.
- Mileage reimbursement.
- Licensure reimbursement.
- Opportunities for professional growth and career advancement.
- Collaborative, mission-driven culture.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
