988 Lifeline Responder

NORTHWESTERN COUNSELING & SUPPORT SERVICES INC • St. Albans, VT

1d • $25 - $27 • Onsite

About The Position

Northwestern Counseling & Support Services, Inc. is seeking a 988 Lifeline Responder to provide immediate and compassionate support to individuals in crisis as part of NCSS’ contracted services with the 988 Suicide & Crisis Lifeline. The role delivers accessible support through telephone, chat, and text, including crisis assessment, intervention, referrals, and follow-up. The team provides coverage across scheduled hours, including weekdays, nights, weekends, and holidays. Positions are available on a full-time or part-time basis at the Tomlinson Center, 2nd Floor (Emergency Services), in Saint Albans, Vermont. The listed hourly salary range is $25.00–$27.00; hiring rate depends on experience, education, and internal equity, with final compensation determined under NCSS policy and applicable laws.

Requirements

• Bachelor’s degree or an equivalent combination of related education, training, and experience.
• Commitment to providing compassionate, high-quality care to individuals in crisis.

Nice To Haves

• Experience in crisis intervention, emergency services, or a related field.

Responsibilities

• Provide immediate assessment, intervention, and referrals for individuals in crisis as part of NCSS’ contracted 988 Lifeline services.
• Deliver 988 Lifeline services through telephone, chat, and text platforms.
• Refer clients to appropriate community resources when clinically indicated.
• Conduct follow-ups via phone, chat, and/or text according to 988 Lifeline and NCSS policies to provide ongoing support and monitor client well-being.
• Contribute as an active, responsive, and supportive member of the Emergency Services and 988 teams, helping maintain a collaborative and positive work environment.

Benefits

• Medical coverage
• Dental coverage
• Employer-matched retirement plan
• Educational support
• For eligible employees, an opportunity for $5,250 in student loan forgiveness after successful completion of the six-month introductory period

What This Job Offers

• Job Type: Full-time