Crisis Care Shift Supervisor

Detroit Wayne Integrated Health Network•Detroit, MI

8h•Onsite

About The Position

Under the general supervision of the Crisis Care Center Site Director, the Crisis Care Shift Supervisor provides general supervision and monitoring for the Crisis Care Center and clinical support for its clients. The role serves as the onsite immediate supervisor for team members, oversees daily operations and workflows, monitors guest visits, and supports staff development through coaching and role modeling. It also works with the Site Director and Unit Administrator to meet quality, compliance, and delivery requirements and to address personnel matters. The position provides clinical care and crisis support, including assessments, provisional diagnoses, treatment plans, documentation of medical necessity, service authorizations, counseling, family education, recovery education, referrals, and crisis management. The supervisor supports participants until they are enrolled with other community agencies and partners with each participant to implement a transition or discharge plan. The position works at the DWIHN Crisis Care Center, where it serves people who may be experiencing mental health or substance abuse crises. Crisis Care Operations is a 24/7 unit, and the position requires a 12-hour schedule and flexible scheduling.

Requirements

Master’s degree from a recognized college or university in Human Services, Social Services, Nursing, Public Health, Public Administration, Healthcare Administration, Health Management, Psychology, Counseling, Social Work, or a related field; a bachelor’s degree is accepted for Nursing.
Five years of full-time paid professional experience in a human service, social service, mental health, or behavioral health setting.
Two years of full-time paid professional experience in crisis services.
Two years of full-time paid professional experience as an executive, administrator, manager, or supervisor in a human service, social service, mental health, or behavioral health setting.
Valid State of Michigan clinical license: RN, LMSW, LMHC, LPC, LLP, or PhD; a limited license is accepted.
Valid State of Michigan driver’s license with a safe and acceptable driving record.
Knowledge of DWIHN policies, procedures, practices, provider network, and community resources.
Knowledge of the Michigan Mental Health Code; MDHHS and federal policies, rules, regulations, and procedures relevant to DWIHN; and the Michigan Medicaid Provider Manual.
Knowledge of behavioral and mental health principles and practices, clinical care processes, screening and assessment tools, crisis operations and Crisis Center programs and management.
Knowledge of MHWIN, the LOCUS model, the adult continuum of care for I/DD, SMI, and co-occurring disorders, and adult services including outpatient care, co-occurring services, case management, ACT, supported employment, and medication drop-off.
Knowledge of ICD-9, CPT codes, DSM-IV or the most current diagnostic edition, and medical and behavioral health practices and terminology.
Knowledge of compliance standards and medical necessity criteria for behavioral health services.
Knowledge of American Society of Addiction Medicine (ASAM) Patient Placement Criteria and federal confidentiality regulations under 42 CFR Part 2.
Knowledge of documents and regulations governing mental health services, including the Medicaid Manual Mental Health and Substance Abuse Chapter III, State Plan for Medicaid, MDHHS Quality Plan, BBA requirements, and Mental Health Code.
Supervisory, management, team leadership, training, people management, project management, coaching, and conflict resolution skills.
Assessment, evaluation, organizational, planning, decision-making, interpersonal, customer service, communication, active listening, teaching, team-building, and relationship-building skills.
Computer skills using Word, Excel, Access, PowerPoint, Outlook, and Teams.
Ability to communicate orally and in writing, work effectively with others, work with an ethnically, linguistically, culturally, economically, and socially diverse population, and exercise judgment and reasoning.
Ability to work a 12-hour schedule and a flexible schedule.

Responsibilities

Serve as the onsite immediate supervisor for team members through role modeling, coaching, and assistance to the unit.
Oversee daily operations and monitor workflows and guest visits at the DWIHN Crisis Care Center.
Build healthy partnerships with stakeholders.
Support and develop staff by modeling position functions for the team.
Ensure services and linkages are provided for ongoing recovery and treatment services.
Serve as the mental health professional for individuals until they are enrolled in services at other community agencies.
Determine provisional diagnoses, obtain documentation of medical necessity, and submit service authorizations.
Conduct clinical assessments and develop treatment plans.
Assess individuals’ needs and provide appropriate support and referrals.
Provide short- and long-term recovery-oriented therapeutic counseling and education individually or in groups.
Provide family education and counseling.
Complete required clinical documentation.
Facilitate recovery education courses.
Provide crisis management services and respond to urgent or emergent participant needs.
Implement transition and discharge care plans in partnership with participants.
Work with the Site Director and Unit Administrator to ensure quality, compliance, and deliverables are met.
Work with the Site Director and Unit Administrator regarding personnel matters.
Perform related duties as assigned.