Crisis Care Navigator

The Compass Center•Sioux Falls, SD

About The Position

The Crisis Care Navigator delivers immediate and ongoing trauma-informed advocacy and crisis response services to survivors of sexual assault, domestic violence, relational trauma, and family violence. The role helps survivors access comprehensive, survivor-centered support while navigating medical, legal, and recovery systems. It requires sound independent judgment, professional accountability, strong case management skills, and a commitment to survivor empowerment and ethical practice. The position involves crisis intervention and advocacy in settings such as hospitals, law enforcement agencies, and shelters; case management and coordination with internal teams and community partners; systems navigation and legal advocacy; staff training and community education; and accurate, confidential documentation and compliance with relevant laws and agency policies. The role is full-time and exempt, with flexible hours that may include evenings, weekends, and rotating on-call shifts. Occasional local travel within Sioux Falls is required, and some overnight travel for conferences or training may be required.

Requirements

Minimum two years of experience in domestic or sexual violence advocacy, crisis response, or related direct-service roles.
Strong knowledge of trauma-informed and survivor-centered advocacy practices.
Demonstrated ability to work independently and with professional accountability.
Excellent crisis de-escalation, interpersonal, and problem-solving skills.
Ability to work flexible hours, including evenings, weekends, and rotating on-call shifts.
Commitment to confidentiality, ethical advocacy, and survivor empowerment.

Nice To Haves

Bachelor’s or Master’s degree in Social Work, Psychology, Criminal Justice, or a related field.
Equivalent experience in crisis intervention, victim advocacy, or survivor services may be considered in place of a degree.
Experience facilitating training or educational programming.

Responsibilities

Provide immediate crisis response and emotional support to survivors in hospitals, law enforcement agencies, shelters, and other settings.
Serve as a rotating on-call crisis responder during business hours.
Conduct needs assessments and safety planning, and connect survivors with protection resources.
Support survivors in filing protection orders and crime victim compensation applications and accessing emergency financial assistance.
Provide short-term crisis intervention and refer survivors to long-term therapy or support services.
Manage assigned survivor cases, ensuring timely follow-up and accurate documentation.
Coordinate care with internal teams and community partners to maintain continuity of services.
Consult with supervisors on complex or high-risk situations to support ethical decision-making.
Communicate with therapists, legal advocates, and case managers to support care plans.
Provide walk-in crisis coverage and assess the immediate needs of clients and community members.
Contribute to developing and delivering staff training on sexual assault, domestic violence, and trauma-informed advocacy.
Maintain subject matter expertise in trauma and survivor advocacy.
Participate in agency education and outreach initiatives as assigned.
Liaise between survivors and external agencies, advocating for survivor rights and equitable access to services.
Provide court accompaniment and legal advocacy as needed.
Build and maintain professional relationships with medical providers, law enforcement, prosecutors, and service partners.
Identify systemic barriers affecting survivors and communicate recommendations to leadership.
Ensure timely, accurate, and confidential case documentation in accordance with agency policy and legal requirements.
Track service trends and survivor outcomes and provide feedback to leadership as appropriate.
Stay current on state and federal victim rights laws and relevant legislative updates.