Crisis Advocate (Part-Time)

SafeNest•Las Vegas, NV

About The Position

SafeNest’s Crisis Advocate provides trauma-based first-responder crisis intervention to survivors of domestic violence in the field, including at hospitals and in coordination with the Las Vegas Metro Police Department and PS417 program volunteers. The Advocate assesses survivors’ safety and immediate needs and provides support, safety planning, information, and referrals. When not in the field, the role backs up Crisis Hotline Advocates by providing trauma-informed intervention by phone and chat/text and processing legal emergency protection order documents online or by phone. The work schedule and days off depend on department needs. SafeNest is a provider of interpersonal violence services that serves survivors, abusive partners, and children impacted by interpersonal violence. The position is hourly, non-exempt, and part-time at 24 hours per week, with a stated rate of $17.11 per hour. It is based at SafeNest’s Residential Services Campus, and field calls involve direct contact with people who have recently experienced domestic violence. The role requires use of a personal vehicle for field calls; mileage is reimbursed at the federal rate.

Requirements

Associate degree in human services, social work, victims’ services, criminal justice, or a related field, and one year of social services experience; a combination of education and experience may be considered.
Excellent written and oral communication skills for varied audiences, including victims in crisis, judges, and law enforcement.
Knowledge and understanding of community resources.
Adaptability in managing competing demands, workplace changes, and situations as they arise.
Ability to consistently demonstrate empathy, compassion, and care to callers.
Ability to deal with frequent change, delays, and unexpected events.
Strong problem-solving abilities.
Strategic and critical-thinking skills.
Ability to speak and enter data into databases or computer systems concurrently.
Typing speed of 25 WPM.
Valid driver’s license and clean driving record.
Ability to lift 25 pounds.
Ability to hear phone/headset communications sufficiently to enter conversations into a database.
Ability to communicate verbally in English so callers, victims, and staff can understand and communicate effectively.
Ability to sit and work at a computer for up to 8 hours per day.
Ability to drive a personal vehicle to field calls.
Smartphone capable of downloading and operating a dispatching app.

Nice To Haves

Fluency in Spanish.

Responsibilities

Ascertain survivors’ needs and provide crisis intervention.
Use available resources to offer victims options for a safer place, safety planning, and other resources.
Stay informed about domestic violence services and resources to provide high-quality service.
Log every call in the database to support accurate and complete data collection.
Follow SafeNest’s client-focused, trauma-informed policies and procedures.
Use trauma-informed care when responding to victims on site.
Collaborate with volunteers and staff on difficult calls and contribute positively to teamwork.
Support PS417 volunteers and maintain positive communications with them.
Serve as a point of contact for a pool of volunteers on each shift.
Support Crisis Advocate Hotline staff and answer phones when not in the field.
Complete Emergency Protection Orders over the phone and process legal emergency protection order documents online.
Follow agency ethics and confidentiality standards.
Perform other duties as assigned.