Criminal Justice Case Manager Supervisor

Intervention • Henderson, CO

2d • Onsite

About The Position

Intervention, Inc. is a Colorado nonprofit that provides services across the state within the criminal justice system, including sobriety monitoring, electronic monitoring, probation supervision, and community corrections. The Criminal Justice Case Manager Supervisor oversees the day-to-day planning, monitoring, and supervision of the Case Management Department, ensuring that policies and procedures, community corrections standards, and contractual requirements are implemented. The role supports the Program Manager in ensuring that programs meet contractual obligations and organizational goals.

The supervisor leads and develops employees and supports implementation of new practices through training, coaching, and role modeling. The position also works with clients, departments, stakeholders, courts, and referral agencies; reviews case documentation; supports compliance activities; and helps implement evidence-based case management and contingency management practices. The position is based in Henderson, Colorado, and is listed as full-time, Monday through Friday. Nights, weekends, on-call duties, and caseload coverage may be required. The role involves frequent local and statewide travel, including driving a personal vehicle in adverse weather, and may include using a company vehicle for resident transports.

Requirements

• Bachelor’s degree in Criminal Justice, Social or Behavioral Sciences, or a related field from an accredited four-year college or university; qualifying work experience in counseling, social work, law enforcement, corrections, or community supervision may substitute year-for-year for the degree.
• Two to four years of related experience and/or training in supervision of an offender population.
• At least one year of team lead or supervisory experience.
• Thorough knowledge of the Colorado criminal justice system, community corrections, case management techniques and requirements, and relevant evidence-based practices.
• Ability to analyze issues and solve problems effectively.
• Ability to lead and motivate staff through application of company values.
• Ability to enter data, generate reports, and create communications using a variety of software programs and databases.
• Ability to communicate effectively, verbally and in writing, with a variety of constituents.
• Ability to remain calm in stressful situations.
• Skill in applying Motivational Interviewing techniques and practices.
• Knowledge of the cultural and socioeconomic characteristics of the client population and appropriate techniques and practices.
• Ability to work effectively as a team member and independently with company personnel, staff, stakeholders, and a diverse client base.
• Must pass a background check and be able to access state criminal databases.
• Must have reliable transportation to and from the assigned work site.
• Must be able to travel frequently by personal vehicle throughout the local area and state, including in adverse weather.

Responsibilities

• Support and adhere to the company mission, values, Code of Conduct, policies, procedures, applicable laws, and contractual obligations.
• Carry out supervisory duties, including interviewing, hiring, training, assigning and directing work, evaluating performance, providing feedback and development, rewarding and disciplining employees, and resolving complaints and problems.
• Compile statistical information about program operations and services and assist with compliance audits.
• Maintain effective working relationships with other departments and stakeholders.
• Support changes in practices by training and coaching staff and modeling desired behavior.
• Assist the Program Manager in ensuring programs meet contractual obligations and organizational goals.
• Ensure PREA compliance and assist with assessments and investigations as requested; maintain training in PREA requirements and PREA Investigator training.
• Audit case files for compliance with established policies and procedures and ensure identified issues are corrected.
• Represent the program at court hearings as a witness when subpoenaed or directed by the Program Manager.
• Develop and implement contingency management practices to reward positive client behavior, hold clients accountable for negative behavior, and support behavior change.
• Assist in developing and implementing policies and procedures.
• Participate on the facility implementation team for evidence-based practices.
• Participate in client staffing and disciplinary processes.
• Assign new clients to case managers within 24 hours of program entry.
• Facilitate client arrests and program terminations.
• Review and approve documents, including client contracts, treatment referrals, funding vouchers, and referral agency paperwork.
• Monitor and collect urinalysis tests from clients as required.
• Be available for on-call duties and/or Case Manager caseload coverage as required; may work nights and/or weekends.
• Follow established safety rules and procedures and maintain confidentiality of client and company information.
• Travel to other work sites, meetings, trainings, and court appearances; drive a company vehicle for resident transports as necessary.
• Attend required trainings and apply acquired skills and knowledge; maintain regular and predictable attendance.
• Complete assessments and develop case plans.

Benefits

• Medical, dental, and vision insurance
• 401(k) retirement program with generous company match and immediate vesting
• Paid holiday, vacation, and sick time
• Employee training and career growth
• Opportunity to gain experience in the criminal justice field
• Qualified employer under the Public Service Student Loan Forgiveness (PSLF) program

What This Job Offers

• Job Type: Full-time
• Career Level: Manager