Crew Member

Quality Brand Group•Goodyear, AZ

About The Position

Crew Members at Quality Brand Group LLC, a Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. They work as part of a team to meet guests’ needs and encourage them to return. The role may offer part-time work while attending school or pursuing another career, or a pathway toward restaurant management, depending on the team member’s goals and commitment. Crew Members are expected to contribute to a respectful, positive team environment, provide excellent service, follow brand and food-safety standards, and maintain a clean work area.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills to count money and make change.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Responsibilities

Arrive on time and ready to work at the start of the scheduled shift.
Treat team members and guests with respect and dignity.
Follow the store’s communication guidelines.
Respond positively to coaching and feedback and demonstrate a willingness to learn.
Take accountability for assigned shift responsibilities and learn to perform multiple tasks.
Prioritize guests and ensure they are satisfied with their experience.
Respond to guest needs and resolve problems with urgency.
Follow Brand and Quality Brand Group standards and systems when preparing and serving food and beverages.
Follow safety, food-safety, and sanitation guidelines, including applicable laws.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.