Crew Member (Evening)

Lonestar Market•Humble, TX

8d•Onsite

About The Position

The Customer Service Associate (SA) supports the store management team by completing store-level tasks across food preparation, cash register operations, customer service, housekeeping, stocking, and other store functions. The SA helps provide an exceptional customer experience and supports the store’s goal of fast-casual service with world-class convenience. Duties may include operating the cash register, preparing coffee and food, maintaining food quality and freshness, stocking merchandise and supplies, completing indoor and outdoor housekeeping, and following safety, security, quality, and store operations procedures. Associates may work in refrigerated or freezer areas, handle cleaning supplies and chemicals, use ladders and kitchen equipment, and perform fuel-area inspection and maintenance duties at fuel stores. The position requires reliable transportation and the ability to lift up to 50 pounds.

Requirements

Proven and consistently demonstrated exceptional customer service skills.
Proven and consistently demonstrated relationship-building skills.
Proven and consistently demonstrated effective communication skills.
Ability to lift up to 50 pounds.
Reliable transportation.

Responsibilities

Greet customers, provide an enjoyable shopping experience, respond to requests promptly, and use the GREAT customer service model to engage customers.
Operate the cash register, scan and bag merchandise, provide change, maintain proper cash levels, and request identification for tobacco or alcohol purchases as required by law.
Follow safety, security, quality, and store operations policies and procedures, use required personal protective equipment, and promote safe working conditions.
Execute assigned foodservice programs and procedures, prepare coffee and food orders, and maintain food quality, freshness, and proper temperatures.
Check expiration codes, rotate products, remove and document expired items, and replenish products and supplies to maintain in-stock conditions.
Stock shelves and store areas, including dry storage, deli, refrigerated and freezer areas, grocery items, beverage areas, coffee stations, and fuel areas where applicable.
Complete indoor and outdoor housekeeping, including cleaning, dusting, sweeping, mopping, dishwashing, emptying trash, cleaning spills, and maintaining sidewalks and parking lots.
Use handheld devices to record inventory and check in vendors according to corporate procedures.
Communicate customer requests and vendor-related concerns to store management.
At fuel stores, inspect fuel court components, test pumps, check hazardous waste drums, clean and restock the fuel area, check payment equipment, and document required inspections and cleanup.
Complete other tasks assigned by store management.