Sky Zone Flight Crew

Sky Zone•Dayton, OH

1d•Onsite

About The Position

Crew Members are frontline team members responsible for delivering a safe, engaging, and memorable guest experience across multiple operational stations within the park. The role provides exposure to core areas of park operations while building foundational workplace skills in guest service, safety, teamwork, and accountability. Crew Members may be assigned to one or more stations based on business needs; assignments are not guaranteed and may change at the discretion of park leadership. Stations may include Court Monitor, Greeter / Park Support, Party Host, Party Coordinator, Café Front of House (FOH), Café Back of House (BOH), Front Desk (Sales), Park Training, and Marketing Support. Crew Members are expected to demonstrate reliability, coachability, and alignment with Sky Zone’s mission and values while maintaining safety and operational standards. This is an onsite, part-time, non-exempt position with no travel. Compensation starts at $12.00 per hour.

Requirements

Must be at least 16 years of age.
Availability to work evenings, weekends, and holidays as business needs require.
Ability to follow safety procedures and operational guidelines.
Ability to work in a fast-paced, high-energy environment.
Positive and professional attitude, strong verbal communication, coachability, reliability, punctuality, and a team-oriented mindset.
Initiative and willingness to take ownership of assigned tasks; ability to remain calm and respectful in busy or high-energy situations.
Basic comfort with technology, including POS systems and scheduling tools.
Ability to stand and move throughout the park for extended periods, lift and/or move at least 20 pounds, communicate effectively in a loud indoor environment, and respond quickly to safety situations.

Nice To Haves

Previous customer service or hospitality experience is preferred but not required.

Responsibilities

Deliver a safe and positive guest experience and follow and enforce park safety rules and operational procedures.
Maintain cleanliness and organization of assigned areas; communicate clearly and professionally with guests and team members.
Adapt to changing business demands and station assignments, demonstrating teamwork, accountability, and professionalism.
As a Court Monitor, supervise attractions, enforce safety rules, respond to unsafe behavior, and assist with emergency procedures as trained.
As a Greeter / Park Support team member, welcome and direct guests, support guest flow, maintain public areas, and monitor waivers and wristbands where applicable.
As a Party Host, lead parties and group events, manage timelines and transitions, deliver activities and guest engagement, and coordinate food and room setup.
As a Party Coordinator, prepare party rooms and materials, confirm event details and package inclusions, coordinate between departments, and address or escalate concerns.
In Café Front of House, take and process orders using POS systems, provide product knowledge, suggest add-ons, maintain the service area, and follow cash-handling procedures.
In Café Back of House, prepare food and beverages to brand standards, follow food safety and sanitation protocols, monitor inventory, and maintain prep and kitchen areas.
At Front Desk (Sales), greet and check in guests, assist with waivers, ticket purchases, and memberships, recommend memberships or enhancements, and address guest questions and concerns.
For Park Training, complete required onboarding and safety certifications, participate in ongoing skill development, and demonstrate coachability and continuous improvement.
For Marketing Support, assist with in-park promotions and local community events, encourage participation in surveys or promotional campaigns, and represent the brand positively.