Crew Member

15995 City Of Bell McDonald's • Bell Gardens, CA

3d

About The Position

The Guest Service Team Member delivers welcoming, efficient service and helps run the restaurant floor. The role handles guest-facing service across the front counter, mobile orders, kiosk support, and drive-thru handout while maintaining a clean, stocked, guest-ready lobby and resolving guest issues quickly and professionally. Team members are expected to work with urgency, remain composed under pressure, and contribute to positive guest experiences and VOICE survey mentions.

This role is presented as an entry point to broader development and advancement. Team members can build customer service, time management, problem-solving, and communication skills, with opportunities to progress into leadership roles based on performance, reliability, ownership, and coachability.

Requirements

• Stay calm and clear under pressure.
• Be confident, direct, and people-first.
• Be reliable, punctual, and take ownership.
• Thrive in a team environment.
• Maintain a professional appearance and tone.
• Show interest in growth and advancement.

Responsibilities

• Manage the front counter, mobile orders, kiosk support, and drive-thru handout.
• Keep the lobby clean, stocked, and ready for guests.
• Resolve guest issues quickly and professionally.
• Deliver memorable greetings, service, and thank-yous.
• Work to earn positive mentions in VOICE surveys.
• Work quickly, stay alert, and remain coachable.

Benefits

• $20 per hour pay.
• Free meal every shift.
• $100 referral bonus for each referred person who stays after 90 days.
• Leadership training and advancement opportunities.
• Flexible schedules that support personal goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed