Crew Member - LSM

Lonestar Market•San Antonio, TX

About The Position

The Crew Member/Sales Associate supports the store management team with store-level tasks and works across food preparation, cash register duties, customer service, housekeeping, stocking, and other store operations. The associate helps deliver an exceptional customer experience in support of Lone Star Market’s goal of combining fast-casual food with convenience. Duties may also include fuel-area inspections and upkeep at fuel stores.

Requirements

Demonstrated exceptional customer service, relationship-building, and effective communication skills.
Ability to lift up to 50 pounds.
Reliable transportation.
Ability to perform the physical activities described for the role, including prolonged standing and walking, reaching, handling, lifting, carrying, bending, and occasionally climbing or balancing on a step ladder.
Ability to work safely with hot equipment, kitchen utensils and appliances, cleaning chemicals, and, at fuel stores, fuel and hazardous materials.

Responsibilities

Greet customers, provide an enjoyable shopping experience, respond to requests promptly, and use the GREAT customer service model to engage customers.
Operate the cash register, scan and bag items, provide change, maintain register cash levels, and stock the register area.
Request identification from customers purchasing tobacco or alcohol, as required by federal and state laws.
Prepare and replenish coffee, including brewing coffee, maintaining the cappuccino machine, and stocking coffee supplies.
Prepare and complete food orders according to customer specifications; operate ovens and other food-service equipment and hand completed orders to customers.
Follow food coding procedures; inspect food for expiration, temperature, freshness, and quality; remove, document, and discard expired items.
Complete indoor and outdoor housekeeping, including cleaning, sweeping, mopping, dishwashing, trash removal, and maintaining sidewalks and parking areas.
Stock and rotate products and supplies across store areas, including refrigerated and frozen products; maintain in-stock conditions and use a handheld device for inventory tasks.
Work with internal and external vendors according to corporate procedures and communicate customer requests and vendor concerns to store management.
Follow safety, security, quality, and store operations policies; use required personal protective equipment and help maintain safe, clean, organized working conditions.
Operate trash or cardboard compactors and use ladders when needed for cleaning or stocking.
At fuel stores, inspect and log fuel equipment, test pumps, check hazardous-waste drums, clean and restock the fuel area, verify payment equipment, and manage spills and hazardous materials according to safety standards.
Complete other duties assigned by store management.