Crew Member

Quality Brand Group•Forney, TX

About The Position

Crew Members at Quality Brand Group LLC, a Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. They work as part of a team to meet guests’ needs and encourage them to return. The role may offer part-time work alongside school or another career, or a development path toward restaurant management, depending on the team member’s goals and commitment. Team members are expected to arrive ready for their scheduled shifts, treat guests and coworkers with respect, follow store communication guidelines, respond constructively to coaching, take accountability for shift responsibilities, and learn to perform multiple tasks. They prioritize guest satisfaction, respond promptly to guest needs, follow brand and company standards, and comply with safety, food-safety, sanitation, and applicable legal requirements. They also keep the work environment clean and stocked, remove trash and cardboard, clean guest areas and restrooms as directed, and meet uniform standards. The role requires basic computer and math skills and the ability to learn to operate standard restaurant equipment. Physical requirements include lifting 30 to 50 pounds and pushing, pulling, stretching, and continuously using both fingers and wrists.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills sufficient to count money and make change.
Ability to learn to operate standard restaurant equipment.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.
Minimum age requirements may apply.

Responsibilities

Arrive on time and ready to work at the start of scheduled shifts.
Treat team members and guests with respect and dignity.
Follow the store’s communication guidelines.
Respond positively to coaching and feedback and show a willingness to learn.
Take accountability for assigned shift responsibilities and learn to perform multiple tasks.
Prioritize guest satisfaction and ensure guests are satisfied with their experience.
Respond to guest needs and resolve problems with urgency.
Prepare and serve quality food and beverages according to brand and company standards and training.
Follow safety, food-safety, and sanitation guidelines, including applicable laws.
Maintain a clean and neat work environment; stock supplies, remove trash and cardboard, and clean guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.