Crew Member

Quality Brand Group•Princeton, TX

About The Position

Crew Members at Quality Brand Group LLC, a Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them enthusiastically in a clean, fast-paced environment. They work as part of a team to meet guests’ needs and encourage them to return. The role may offer part-time work or a pathway toward restaurant management, depending on the individual’s goals and commitment. Team members are expected to arrive ready for their scheduled shifts, treat guests and coworkers with respect, follow store communication guidelines, respond positively to coaching, and take responsibility for their assigned duties. They prioritize guest satisfaction, address guest needs promptly, follow brand, food-safety, sanitation, and legal standards, and maintain clean work areas. Uniform requirements include a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes. The position requires basic computer and math skills, the ability to learn to operate standard restaurant equipment, and the physical ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists. Minimum age requirements may apply.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills sufficient to count money and make change.
Ability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds.
Ability to push, pull, stretch, and continuously use fingers and wrists bilaterally.

Responsibilities

Arrive on time and ready to work at the start of scheduled shifts.
Treat team members and guests with respect and dignity.
Follow the communication guidelines established in the store.
Respond positively to coaching and feedback and show enthusiasm for learning.
Take accountability for assigned shift responsibilities.
Learn and become capable of executing multiple tasks.
Prioritize guests and help ensure they are satisfied with their experience before leaving.
Respond to guest needs and resolve problems with urgency.
Follow brand and Quality Brand Group standards and systems when preparing and serving food and beverages.
Follow safety, food-safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and cleaning guest areas and restrooms as directed.
Follow uniform standards, including wearing a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.