Crew Member

Quality Brand Group•Rockwall, TX

About The Position

Crew Members at Quality Brand Group LLC, a multi-store Dunkin’ franchisee, deliver friendly guest experiences by preparing products to operational and quality standards and serving them with enthusiasm in a clean, fast-paced environment. They work as part of a team to meet guest needs and encourage guests to return. The role may provide part-time work while pursuing school or another career, or may offer a development pathway toward restaurant management, depending on the team member’s goals and commitment. Crew Members are expected to contribute to a positive team environment, learn and carry out multiple tasks, and maintain high standards of guest service, product quality, safety, food safety, sanitation, and cleanliness. The position requires the ability to learn to operate standard restaurant equipment and to perform physical tasks including lifting 30 to 50 pounds, pushing, pulling, stretching, and continuous bilateral use of fingers and wrists. Uniform requirements include a hat, name tag, clean pressed apron, white collared shirt, dark blue jeans without rips or holes, and nonslip shoes.

Requirements

Basic computer skills; some training is conducted online.
Basic math skills sufficient to count money and make change.
Physical and mental capability to learn to operate standard restaurant equipment; minimum age requirements may apply.
Ability to lift 30 to 50 pounds and perform pushing, pulling, stretching, and continuous bilateral use of fingers and wrists.

Responsibilities

Arrive on time and ready to work at the start of scheduled shifts.
Treat team members and guests with respect and dignity, and follow the store’s communication guidelines.
Respond positively to coaching and feedback and demonstrate a willingness to learn.
Take accountability for assigned shift responsibilities and learn to perform multiple tasks.
Prioritize guests and work to ensure they are highly satisfied with their experience.
Respond to guest needs and resolve problems with a sense of urgency.
Follow Brand and Quality Brand Group LLC standards and systems when preparing and serving food and beverages.
Follow safety, food safety, sanitation, and applicable legal requirements.
Maintain a clean and neat work environment, including stocking, removing trash and cardboard, and thoroughly cleaning guest areas and restrooms as directed.
Follow the specified uniform standards.