Crew Chief

Team Car Care • Puyallup, WA

3d • Onsite

About The Position

The Crew Chief is an important member of the management team, working with the General Manager to deliver excellent customer service, guide the crew, maintain smooth operations, and increase sales. The role includes leadership and team-development responsibilities, support for store financial performance and daily operations, and opportunities for training and career advancement.

Requirements

• One to three years of retail management experience.
• Exceptional oral and written communication skills.
• Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business judgment and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive, helpful attitude and professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• At least 18 years of age.
• Legally authorized to work in the United States without company sponsorship now or in the future.

Nice To Haves

• Professional automotive experience is not required.

Responsibilities

• Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team in delivering excellent customer service and an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through internal training, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are followed consistently.
• Handle additional duties and projects, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives in coordination with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Give the team clear and detailed direction.
• Keep the service center clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and customer service advisors.
• Perform opening and closing duties when the General Manager is absent.
• Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
• Lead daily team huddles and store meetings and set direction for achieving business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Tools provided at no cost
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance
• PerkSpot employee discounts on products and services, including travel, electronics, and concerts
• Paid time off after 180 days
• Spot bonuses through an internal rewards program
• Uniforms provided and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed