Crew Chief
Team Car Care Dba Jiffy Lube•Bourbonnais, IL
•$16 - $17
About The Position
The Crew Chief is an important member of the management team, focused on providing excellent customer service. Working with the General Manager, the Crew Chief guides the crew, supports smooth service center operations, and helps grow sales. The role provides training across different jobs and opportunities to advance within the company.
Requirements
- One to three years of retail management experience.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability, including inspiring and motivating diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A Guest First mindset.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- At least 18 years of age.
- Legally authorized to work in the U.S. without company sponsorship now or in the future.
Responsibilities
- Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team to deliver excellent customer service and an exceptional guest experience.
- Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Perform duties and projects such as managing inventory, handling cash processes, addressing guest issues and concerns, and working with the District Manager on critical initiatives.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide the team with clear and detailed direction.
- Keep the service center clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors.
- Perform opening and closing duties when the General Manager is absent.
- Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401K plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- Tools provided at no cost
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
