Crew Chief

Team Car Care Dba Jiffy Lube • Cicero, IL

8d • $16 - $17 • Onsite

About The Position

The Crew Chief is an important member of the management team, working with the General Manager to deliver excellent customer service, guide the crew, maintain smooth operations, and increase sales. The role offers training across different jobs and opportunities for career advancement. The Crew Chief may perform opening and closing duties when the General Manager is absent and helps maintain a clean, safe, and presentable service center.

Requirements

• One to three years of retail management experience; professional automotive experience is not required.
• Exceptional oral and written communication skills.
• Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
• Sound business sense and a comprehensive understanding of the retail industry.
• Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
• Positive and helpful attitude, with professional conduct and appearance.
• Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
• Guest-first mindset.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to stand on hard surfaces such as concrete or metal.
• Ability to lift and move work-related items weighing up to 50 pounds.
• At least 18 years of age.
• Legally authorized to work in the United States without company sponsorship now or in the future.

Responsibilities

• Work with the General Manager to drive revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
• Coach the team and deliver excellent customer service to create an exceptional guest experience.
• Set a positive leadership example and build team engagement and efficiency.
• Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
• Ensure quality-control measures and processes are consistently followed.
• Handle duties and projects including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
• Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
• Provide the team with clear, detailed direction.
• Keep the service center clean, safe, and presentable according to the Guide to Excellence.
• Guide and mentor automotive technicians and Customer Service Advisors (CSAs).
• Perform opening and closing duties when the General Manager is off.
• Help the General Manager build and maintain an engaged workforce that reflects customer volume and business needs.
• Lead daily team huddles and store meetings, setting direction for business goals.
• Manage inventory and product orders to meet business needs.
• Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
• Assist guests with questions and needs in person, electronically, or by telephone.
• Perform other duties as assigned or needed.

Benefits

• 401(k) plan with company match
• Biweekly bonus incentives
• Career advancement opportunities
• DailyPay
• Tools provided at no cost to the employee
• Employee discount
• Employee referral bonuses
• Fleet referral bonuses
• Medical, dental, and vision insurance benefits
• PerkSpot access to discounts on products and services including travel, electronics, and concerts
• PTO after 180 days
• Spot bonuses through the internal rewards program
• Uniforms paid for and laundered

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed