Crew Chief

Team Car Care•St Paul, MN

2d•Onsite

About The Position

The Crew Chief is part of the management team and works directly with the General Manager to deliver excellent customer service, create an exceptional guest experience, guide the crew, keep the service center running smoothly, and support sales growth. The role offers training across different jobs, leadership experience, and opportunities for career advancement. The Crew Chief helps lead and develop teammates, supports business and financial performance, and ensures quality, safety, and operational standards are followed. The position may also involve opening and closing the service center when the General Manager is away and assisting guests in person, electronically, or by telephone.

Requirements

One to three years of retail management experience.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
Guest-first mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in frequently hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years old.
Must be legally authorized to work in the United States without company sponsorship now or in the future.

Responsibilities

Work with the General Manager to grow revenue through increased guest counts and stronger performance on lead measures, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Perform duties and projects such as inventory management, cash handling, addressing guest issues and concerns, and supporting critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide the team with clear and detailed direction.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is absent.
Help the General Manager build and maintain an engaged workforce aligned with customer volume and business needs.
Lead daily team huddles and store meetings and set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.

Benefits

401(k) plan with company match
Biweekly bonus incentives
Career advancement opportunities
DailyPay
No need to pay for tools
Employee discount
Employee referral bonuses
Fleet referral bonuses
Medical, dental, and vision insurance benefits
PerkSpot access to discounts on products and services, including travel, electronics, and concerts
Paid time off after 180 days
Spot bonuses through the internal rewards program
Uniforms paid for and laundered