Crew Chief
About The Position
The Crew Chief is part of the management team and works directly with the General Manager to provide excellent customer service, guide the crew, maintain smooth service-center operations, and support sales growth. The role offers training across different jobs, leadership experience, and opportunities for career advancement. The Crew Chief helps develop and engage teammates, supports the service center’s financial and operational performance, and ensures quality, safety, and cleanliness standards are followed. The role also assists guests in person, electronically, and by telephone, and performs other duties or projects as needed.
Requirements
- One to three years of retail management experience.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- Guest-first mindset.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- At least 18 years of age.
- Legally authorized to work in the United States without company sponsorship now or in the future.
Nice To Haves
- Professional automotive experience is not required.
Responsibilities
- Work with the General Manager to grow revenue by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team and help deliver excellent customer service and an exceptional guest experience.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through the company’s training program, ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Handle duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Keep the service center clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is absent.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot employee discount platform
- Paid time off after 180 days
- Spot bonuses through an internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
