Crew Chief

Team Car Care Dba Jiffy Lube•Omaha, NE

6d•$16 - $17•Onsite

About The Position

The Crew Chief is an important part of the management team, working with the General Manager to provide excellent customer service, guide the crew, keep operations running smoothly, and increase sales. The role offers training across different jobs, leadership experience, and opportunities for career advancement. The Crew Chief helps drive revenue growth through guest count and lead-measure performance, coaches the team to deliver an exceptional guest experience, and supports operational, financial, inventory, and workforce needs. The position may perform opening and closing duties when the General Manager is away and must help maintain a clean, safe, and presentable service center.

Requirements

One to three years of retail management experience; professional automotive experience is not required.
Exceptional oral and written communication skills.
Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
Sound business sense and a comprehensive understanding of the retail industry.
Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
Positive, helpful attitude and professional conduct and appearance.
Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
A Guest First mindset.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to stand on hard surfaces such as concrete or metal.
Ability to work in conditions involving frequent hot and cold temperatures, loud noises, and exhaust fumes.
Ability to lift and move work-related items weighing up to 50 pounds.
Must be at least 18 years of age.
Must be legally authorized to work in the U.S. without company sponsorship now or in the future.

Responsibilities

Work directly with the General Manager to support consistent revenue growth, guest count, and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
Coach the team and deliver excellent customer service to create an exceptional guest experience.
Set a positive leadership example and build team engagement and efficiency.
Develop teammates through the internal training program and ongoing guidance, coaching, and direction.
Ensure quality-control measures and processes are followed consistently.
Carry out duties and projects such as inventory, cash handling, addressing guest issues and concerns, and supporting critical initiatives with the District Manager.
Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
Provide clear and detailed direction to the team.
Ensure the service center is clean, safe, and presentable according to the Guide to Excellence.
Guide and mentor automotive technicians and customer service advisors.
Perform opening and closing duties when the General Manager is away.
Assist the General Manager in building and maintaining a workforce that is engaged and reflects customer volume and business needs.
Lead daily team huddles and store meetings to set direction for achieving business goals.
Manage inventory and product orders to meet business needs.
Follow and hold others accountable to rules and regulations that maintain a safe and productive work environment for teammates and guests.
Assist guests with questions and needs in person, electronically, or by telephone.
Perform other duties as assigned or needed.

Benefits

401(k) plan with company match
Biweekly bonus incentives
Career advancement opportunities
DailyPay
No need to pay for tools
Employee discount
Employee referral bonuses
Fleet referral bonuses
Medical, dental, and vision insurance benefits
PerkSpot access to employee discounts on products and services, including travel, electronics, and concerts
PTO after 180 days
Spot bonuses through the internal rewards program
Uniforms paid for and laundered