Crew Chief
About The Position
The Crew Chief is an important member of the management team, partnering with the General Manager to provide excellent customer service, guide the crew, ensure smooth operations, and grow sales. The position provides training across different jobs, leadership experience, and opportunities for career advancement. Professional automotive experience is not required. The Crew Chief supports revenue growth and guest experience, develops and engages teammates, maintains quality and safety standards, and helps oversee the service center’s daily operations and financial performance. The role may perform opening and closing duties when the General Manager is away and provides guidance to automotive technicians and customer service advisors. This position is located at 6816 S 180th Street, Seattle, WA 98188. Compensation is $22.16–$22.41. Candidates must be at least 18 years old and legally authorized to work in the United States without company sponsorship, now or in the future. The employer states that it is an equal opportunity employer committed to a collaborative, inclusive environment where employees are valued and empowered.
Requirements
- One to three years of retail management experience; professional automotive experience is not required.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business judgment and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A Guest First mindset.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to work in conditions with frequent hot and cold temperatures, loud noises, and exhaust fumes.
- Ability to lift and move work-related items weighing up to 50 pounds.
- At least 18 years of age.
- Legally authorized to work in the United States without company sponsorship, now or in the future.
Responsibilities
- Work directly with the General Manager to support consistent revenue growth by increasing guest count and improving lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team and deliver excellent customer service to create an exceptional guest experience.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through the internal training program and provide ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Perform other duties and projects as needed, including inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Keep the service center clean, safe, and presentable in accordance with the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors.
- Perform opening and closing duties when the General Manager is away.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to employee discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Uniforms paid for and laundered
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
