Crew Chief
About The Position
The Crew Chief is an important member of the management team, focused on providing excellent customer service, supporting the General Manager, guiding the crew, maintaining smooth operations, and increasing sales. The role includes training for different jobs, opportunities for advancement, and the chance to develop leadership and career skills. Professional automotive experience is not required. The Crew Chief helps drive revenue growth and an exceptional guest experience, develops and coaches teammates, and ensures quality, safety, and operational standards are followed. The position also supports financial performance, inventory management, team engagement, and daily store operations.
Requirements
- One to three years of retail management experience.
- Exceptional oral and written communication skills.
- Demonstrated leadership ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help improve sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Enjoyment of and energy for a fast-paced, flexible, high-performance retail environment.
- A Guest First mindset.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- At least 18 years of age.
- Legally authorized to work in the U.S. without company sponsorship now or in the future.
Responsibilities
- Work with the General Manager to grow revenue through guest counts and lead measures, including core sales mix, MultiCare, and Core Plus.
- Coach the team and deliver excellent customer service to create an exceptional guest experience.
- Lead by example, build team engagement and efficiency, and develop teammates through training, guidance, coaching, and direction.
- Ensure quality-control measures and processes are consistently followed.
- Handle duties and projects such as inventory, cash handling, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Give the team clear and detailed direction.
- Keep the service center clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is off.
- Assist the General Manager in building and maintaining a workforce suited to customer volume and business needs.
- Lead daily team huddles and store meetings and set direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and enforce rules and regulations that maintain a safe and productive environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- No need to pay for tools
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to discounts on products including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through an internal rewards program
- Uniforms paid for and laundered
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
