Crew Chief
About The Position
The Crew Chief is an important part of the management team, working with the General Manager to provide excellent customer service, guide the crew, keep the service center running smoothly, and increase sales. The role offers training across different jobs, leadership experience, and opportunities for career advancement. Professional automotive experience is not required. The Crew Chief helps drive revenue growth and an exceptional guest experience while developing teammates and maintaining quality, safety, and operational standards. The role also supports the General Manager with financial performance, staffing, inventory, and store operations, and performs opening and closing duties when the General Manager is off.
Requirements
- One to three years of retail management experience.
- Exceptional oral and written communication skills.
- Proven leadership ability, including the ability to inspire and motivate diverse groups of people.
- Sound business sense and a comprehensive understanding of the retail industry.
- Ability to analyze, understand, and recommend financial objectives that help increase sales and service results.
- Positive, helpful attitude and professional conduct and appearance.
- Comfort working in a fast-paced, flexible, high-performance retail environment.
- A “Guest First” mindset.
- Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to stand on hard surfaces such as concrete or metal.
- Ability to lift and move work-related items weighing up to 50 pounds.
- Must be at least 18 years of age.
- Must be legally authorized to work in the U.S. without company sponsorship now or in the future.
Responsibilities
- Work directly with the General Manager to support consistent revenue growth through guest count and lead-measure performance, including core sales mix, MultiCare, and Core Plus.
- Coach the team and deliver excellent customer service to create an exceptional guest experience.
- Set a positive leadership example and build team engagement and efficiency.
- Develop teammates through the internal training program, ongoing guidance, coaching, and direction.
- Ensure quality-control measures and processes are followed consistently.
- Carry out duties and projects such as inventory, cash-handling processes, guest issues and concerns, and critical initiatives with the District Manager.
- Assist the General Manager with budgeting, sales forecasts, financial performance, and expense controls.
- Provide clear and detailed direction to the team.
- Keep the service center clean, safe, and presentable according to the Guide to Excellence.
- Guide and mentor automotive technicians and customer service advisors (CSAs).
- Perform opening and closing duties when the General Manager is off.
- Assist the General Manager in building and maintaining an engaged workforce that reflects customer volume and business needs.
- Lead daily team huddles and store meetings, setting direction for achieving business goals.
- Manage inventory and product orders to meet business needs.
- Follow and hold others accountable to rules and regulations that maintain a safe and productive work environment for teammates and guests.
- Assist guests with questions and needs in person, electronically, or by telephone.
- Perform other duties as assigned or needed.
Benefits
- 401(k) plan with company match
- Biweekly bonus incentives
- Career advancement opportunities
- DailyPay
- Tools provided at no cost
- Employee discount
- Employee referral bonuses
- Fleet referral bonuses
- Medical, dental, and vision insurance benefits
- PerkSpot access to discounts on products and services, including travel, electronics, and concerts
- PTO after 180 days
- Spot bonuses through the internal rewards program
- Paid and laundered uniforms
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
