CRES Market Coordinator

American Electric Power•Gahanna, OH

3d•$63,496 - $79,369

About The Position

The CRES Market Coordinator is the primary support contact for Competitive Retail Electric Service (CRES) providers operating in the Ohio energy market. The role researches, analyzes, and resolves supplier issues involving customer enrollments, drops, usage, billing, payments, customer data, and Electronic Data Interchange (EDI) transactions. It works with suppliers, internal business units, regulatory agencies, and IT teams to support accurate account maintenance, compliance with CRES and regulatory requirements, and timely resolution of market issues. The coordinator also supports government aggregation, supplier payment processing, audit compliance, reporting and analysis, and system enhancement initiatives. The position builds effective working relationships with internal stakeholders and external market participants in Ohio, Michigan, and Virginia. Knowledge of AEP’s Customer Information System (MACSS), analytical skills, and proficiency with Microsoft Office are important to the role.

Requirements

Bachelor’s degree in business, Marketing, Management, or a related discipline, or an equivalent combination of education and relevant experience; preferred.
Alternatively, an associate’s degree in business, Marketing, Management, or a related discipline and a minimum of four years of relevant work experience.
Alternatively, a high school diploma or GED and a minimum of six years of relevant work experience.

Nice To Haves

High proficiency with Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
Ability to run queries and experience reading or writing SQL.
Experience using AEP’s Customer Information System (MACSS) to support customer, billing, and operational processes.
Working knowledge of AEP’s Customer Information System (MACSS).
Experience working with other teams to resolve issues.

Responsibilities

Evaluate and resolve CRES provider inquiries and operational issues through corrective action or collaboration with internal AEP stakeholders.
Investigate and resolve provider issues related to enrollments, drops, usage, and customer data by analyzing EDI transactions and applying data from MACSS and AEP Clearinghouse (AEPCH).
Ensure customer account data integrity, including correct choice billing tariff and generation provider assignments, while supporting CRES compliance and accurate billing.
Partner with cross-functional AEP departments and operating company personnel to resolve issues in a timely manner.
Maintain working relationships with market participants in Ohio, Michigan, and Virginia to facilitate issue resolution.
Communicate professionally with internal and external customers in a clear, respectful, timely, and solution-oriented manner.
Investigate and resolve customer complaints filed with the Public Utilities Commission of Ohio (PUCO), meeting response timelines and regulatory requirements.
Support Government Aggregation programs by fulfilling requests for updated premises lists and working with the GIS team to validate and maintain premise mapping accuracy.
Collaborate with IT partners on regulatory-mandated projects and approved system enhancements, including requirements gathering, user acceptance testing, and production implementation support.
Review, analyze, and reconcile daily and weekly revenue-related reports to ensure timely completion, financial accuracy, and SOX compliance.
Review and route supplier payments daily, including preparing transaction summaries and justifications for high-dollar payments requiring leadership approval through PeopleSoft Financials.