CRES Market Coordinator

American Electric Power•Gahanna, OH

About The Position

The CRES Market Coordinator serves as the primary support contact for Competitive Retail Electric Service providers operating in the Ohio energy market. The role researches, analyzes, and resolves supplier issues involving customer enrollments, drops, usage, billing, payments, customer data, and Electronic Data Interchange (EDI) transactions. It works with suppliers, internal business units, regulatory agencies, and IT teams to maintain accurate customer accounts, meet CRES and regulatory requirements, and resolve market issues in a timely manner. The coordinator also supports government aggregation programs, supplier payment processing, audit compliance, reporting and analysis, and system enhancement initiatives. The position maintains relationships with internal stakeholders and external market participants in Ohio, Michigan, and Virginia. Experience with AEP’s Customer Information System (MACSS), analytical capabilities, and Microsoft Office proficiency are identified as important to the role.

Requirements

Associate’s degree in business, Marketing, Management, or a related discipline and at least four years of relevant work experience; alternatively, a high school diploma or GED and at least six years of relevant work experience.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Teams.
Strong analytical skills.
Ability to work with other teams to resolve issues.

Nice To Haves

Bachelor’s degree in business, Marketing, Management, or a related discipline, or an equivalent combination of education and relevant experience.
Experience running queries and reading or writing SQL.
Experience using AEP’s Customer Information System (MACSS) to support customer, billing, and operational processes.
Working knowledge of AEP’s Customer Information System (MACSS).

Responsibilities

Evaluate and resolve CRES provider inquiries and operational issues, taking corrective action or coordinating with internal AEP stakeholders.
Investigate and resolve provider issues concerning enrollments, drops, usage, and customer data by analyzing EDI transactions and using data from MACSS and AEP Clearinghouse (AEPCH).
Maintain accurate customer account data, including choice billing tariff and generation provider assignments, and support CRES compliance and accurate customer billing.
Partner with cross-functional AEP departments and operating company personnel to resolve issues in a timely manner.
Maintain working relationships with market participants in Ohio, Michigan, and Virginia to facilitate issue resolution.
Communicate professionally with internal and external customers in a clear, respectful, timely, and solution-oriented manner.
Investigate and resolve customer complaints filed with the Public Utilities Commission of Ohio (PUCO), meeting response deadlines and regulatory requirements.
Support Government Aggregation programs by providing updated premises lists and working with the Geographic Information System (GIS) team to validate and maintain premise mapping accuracy.
Collaborate with IT partners on regulatory-mandated projects and approved system enhancements, including requirements gathering, user acceptance testing, and production implementation support.
Review, analyze, and reconcile daily and weekly revenue-related reports to support timely completion, financial accuracy, and Sarbanes-Oxley (SOX) compliance.
Review and route supplier payments daily, and prepare transaction summaries and justifications for high-dollar payments requiring leadership approval through PeopleSoft Financials.