Credit Union Skip Supervisor

900Work, LLC•Indianapolis, IN

8h•Onsite

About The Position

The Skip Supervisor will support and develop a team of Skip and/or Forward team members. The team leader will manage the daily activities of their team members, ensuring compliant, efficient, and effective completion of assigned tasks and support the operational management of the department.

Requirements

High school diploma or GED diploma or equivalent required
Minimum 2 years in auto-finance, collections, or call center experience required
Applicants must be legally authorized to work in the United States

Nice To Haves

Bachelor’s degree or higher, in business related field, preferred
Supervisory experience preferred

Responsibilities

Provide daily direction to team members to ensure client assigned workload is completed in accordance with client specified service level agreements (SLAs)
Coach and develop team members, targeting improvement in established key performance indicators (KPIs)
Assist team members with customer escalations, vendor issues, and high priority client requests as required
Conduct audits of team member work queues and review of customer phone calls to identify areas of opportunity and recognize team member best practices
Time and attendance maintenance of team members, including payroll approval/verification, time off tracking, and shift and break adherence monitoring
Conduct employee performance evaluations, corrective action, and other coaching and development activities as needed
Ensure team member adherence to all aspects of regulatory compliance, client specific requirements, and SLAs
Serve as key point of contact for clients, helping to build mutually beneficial relationships with Location Services’ valued client partners
Support executive management in ongoing initiatives as assigned