Skip Specialist

OneMain Financial • Salt Lake City, UT

1d • Onsite

About The Position

As a Skip Trace Specialist, you will locate customers and collateral using various investigative (skip tracing) techniques. All duties and tasks must be completed by adhering to FDCPA and CFPB regulations. Manages a repossession queue of approximately 70-100 accounts maintaining charge offs at an acceptable rate as determined by management.

Requirements

• High School diploma or GED required
• At least 1 year of skip tracing experience
• Previous collections or call center experience
• Strong understanding of skip tracing and systems
• Working knowledge of Microsoft Office Suite, including Excel and Word.
• Excellent customer service skills.
• Excellent phone and negotiation skills.

Responsibilities

• Perform and complete skip tracing activities on all assigned accounts to prevent the charge off and company loan loss.
• This includes inbound/outbound calls to discuss delinquency resolution.
• Maintain and establish new repossession and transport vendor relationships.
• Manage all accounts that have been assigned to them from the repossession assignment to the transportation of the vehicle to the auction.
• Completes required applicable paperwork including sending all required Federal and State regulation letters.

Benefits

• medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
• Up to 4% matching 401(k)
• Employee Stock Purchase Plan (10% share discount)
• Tuition reimbursement
• Paid time off (15 days’ vacation per year, prorated based on start date)
• Paid sick leave as determined by state or local ordinance (prorated based on start date)
• 11 Paid holidays (4 floating holidays, prorated based on start date)
• Paid volunteer time (3 days per year, prorated based on start date)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED