Credit Union Operations Trainer

University of Hawaii FCU•Honolulu, HI

1d•Onsite

About The Position

Working with the Manager of Project/Process Improvement & Training, develops, administers, organizes, and conducts training programs for credit union employees; evaluates and enhances existing training programs and makes recommendations for improvement. This position reviews, analyzes and evaluates business processes and user needs to improve/organize operational procedures and to ensure consistency within the credit union.

Requirements

High school diploma or GED is required.
Must be knowledgeable in MS Office Suite.
Two years training experience.
Two years public speaking or group presentation experience.
Excellent interpersonal and communication skills.
Excellent analytical, creative, and problem-solving skills.
Able to prioritize workload and meet deadlines.
Able to work independently and make sound decisions.
Able to create spreadsheets and analyze data.
Movements frequently and regularly required using wrists, hands, and/or fingers.
Must frequently convey detailed or important instructions of ideas accurately and quickly.
Average visual acuity necessary to read, prepare and inspect documents or products.
Able to hear average or normal conversations and receive information.
Sedentary work (sitting most of the time).
Able to lift and carry up to 25 lbs.
Able to apply common sense understanding to carry-out detailed instructions and to deal with problems involving variables.
Able to perform basic math skills including adding, subtracting, multiplying and dividing using a calculator.
Able to write complex sentences using normal word order with present and past tenses, as well as a command of the English vocabulary.

Nice To Haves

Updating existing training manuals.
Reviewing releases and updates for core system.
Developing training programs as directed by Senior Management.
Maintaining training tracking system.
Positive feedback on training evaluations.
All training conducted in a professional manner.
Positive feedback in coordinating CUNA, FEAH and other outside training classes.
Develop and provide a minimum of hours per Strategic Plan goal for Product/Service Knowledge training to employees on an annual basis.

Responsibilities

Research, develops and writes material for new training programs, evaluate and modify existing and proposed programs and recommend appropriate changes.
Conducts new employee training and other applicable training.
Coordinates and conducts core system training (new modules, updates, etc.).
Works with the IT Department to review all system releases and updates to ensure that all departments are notified with applicable changes.
In conjunction with system updates, develops training for all releases, updates, etc.
Ensures that new hire and other applicable training are kept current and updated.
Coordinates outside training classes.
Develops and maintains library system for CUNA training modules (STAR and MERIT).
Develops, maintains and presents internal product/service sales training and operational training tracking system for all employees training and provide monthly and year-end training reports.
Performs other duties as assigned.
Specializes in the internal training of credit union products/services.

Benefits

On-demand pay through our financial wellness provider.
Medical Insurance which Includes Drug and Vision; Company pays 100% of Employee's Self-Coverage; PLUS, a Company Paid Subsidy Towards Family-Coverage
Dental Insurance; Company Pays 100% of Employee's Self-Coverage and Employee Pays for Low Cost Family-Coverage
Medical and Dental Plan Premium Waiver Option
401(k) Retirement Plan with Employer Match and Non-Elective Contribution (NEC)
Eligible to Earn Thirty-Five (35+) Paid Days Off a Year
Vacation Cash-Out Program
Flexible Spending Accounts: Healthcare and Dependent Care (Pre-Tax Benefit)
Company Pays for Employee Group Basic Life With AD&D Insurance
Company Pays for Employee Long Term Disability Insurance
Voluntary Accident Recovery, Critical Illness + Cancer, and Hospital Insurance
Employee Assistance Program (EAP)
Employee Loan Discount
Company Subsidizes 50% for Adult Monthly Bus Pass
Cash Reward Employee Referral Program
Workiversary Cash Reward and Gifts
Internal and External Professional Development Opportunities