Credit Solutions Specialist I

Lake Trust Credit Union • Brighton, MI

3d

About The Position

The Credit Solutions Specialist I reviews past-due consumer accounts to determine delinquency levels and appropriate collection activity. The role handles legal, bankruptcy, repossession, and charge-off accounts to protect the Credit Union’s interests, and processes garnishments and levies in compliance with federal and state requirements. The specialist may be assigned specialized functions as a primary or backup responsibility and is expected to maintain positive interactions with internal and external members in a way that reflects the organization’s brand.

The position makes a high volume of telephone calls to members about delinquent accounts, loans, and negative shares; works assigned low-delinquency collection queues; contacts members by phone or mail to identify reasons for past-due payments and obtain promises to pay; educates members on financial responsibility; issues collection letters when appropriate; and follows up with members who have not met repayment terms. The role requires adaptability, technology savvy, and the ability to adjust quickly to changing priorities.

Requirements

• High school diploma or GED required.
• Proven ability to support a strong member/customer service culture.
• Knowledge of applicable federal and state regulations and statutes, including FCRA, FDCPA, SCRA, Regulation Z, Regulation P, and statutes of limitations.
• Tech-savvy, with a high degree of adaptability to adjust quickly to change and priorities.

Nice To Haves

• Zero to two years of collection experience preferred, or five years of financial experience preferred.
• Certification in financial counseling preferred.

Responsibilities

• Review past-due consumer accounts to determine delinquency levels and appropriate collection activity.
• Handle legal, bankruptcy, repossession, and charge-off accounts to protect the Credit Union’s interests.
• Process garnishments and levies in compliance with federal and state requirements.
• Make a high volume of telephone calls to members regarding delinquent accounts, loans, and negative shares.
• Work assigned low-delinquency collection queues weekly, contacting members by phone or mail to establish reasons for past-due payments and obtain promises to pay.
• Help educate members on financial responsibility.
• Issue collection letters where appropriate.
• Follow up with members who have not met repayment terms.
• Maintain positive interactions with internal and external members and provide an experience reflective of the organization’s brand.
• Perform specialized functions as a primary or backup responsibility when assigned.

Benefits

• 401(k) matching up to 5%.
• Reduced health insurance.
• Financial wellbeing services.
• Employee wellbeing services.
• DE&I initiatives.
• Work-life balance.
• Work with an energetic team focused on making members successful.
• Supportive colleagues.
• Opportunities to make a difference inside and outside the organization.
• A workplace where employees are treated as more than the work they do.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED