Credit Solutions Associate I - Melbourne

Space Coast Credit Union • Melbourne, FL

1d • $22 - $23 • Hybrid

About The Position

At Space Coast Credit Union (SCCU), members are at the heart of the organization’s work. The Credit Solutions Associate I empowers members with knowledge and options to bring past-due accounts current, helping preserve and safeguard the credit union from unnecessary loss. The associate represents SCCU by providing quality service to members. This hybrid role is based at SCCU’s Melbourne headquarters and requires two days per week in the office.

Requirements

• 1 to 2 years of experience in a consumer debt collections or sales environment.
• High school diploma or equivalent.

Nice To Haves

• Experience with vehicle and mortgage collections and loss mitigation.

Responsibilities

• Provide solutions to bring past-due accounts current, excluding legal and bankrupt accounts, and help keep delinquent loans to a minimum. Work with loans including consumer, mortgage, and business loans.
• Accept inbound calls to the department, make payment arrangements, transfer payments, and research past-due loan problems.
• Send accurate loan error corrections to the Loan Servicing Department.
• Attempt telephone contact with all past-due members, including co-makers, as presented on the predictive dialer.
• Offer delinquency solutions such as payment plans, refinancing, modifications, loan extensions, rewrites, short sales, deeds-in-lieu, and other local programs that may help members bring loans current.
• Send letters to members according to established department guidelines.
• Thoroughly document work—including calls, promises to pay, and updates—on the day the action occurs, using correct action and response codes to maintain accurate past-due account records.

Benefits

• Medical, dental, and vision insurance.
• Employee Assistance Program.
• 401(k) match of 5%.
• HSA match.
• SCCU-paid short- and long-term disability insurance and life insurance.
• Tuition reimbursement after one year of service.
• 20+ days of PTO, birthday PTO, and 11 federal holidays.
• Lower rates on loans and credit cards, and no-fee SCCU accounts.
• Eligible for one SCCU annual bonus.
• On-the-job training and opportunities for internal promotion.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED