Credit Solutions Specialist I

Lake Trust Credit Union•Brighton, MI

13h

About The Position

The Credit Solutions Specialist I reviews past-due consumer accounts to determine delinquency levels and appropriate collection activity. The role handles legal, bankruptcy, repossession, and charge-off accounts to protect the Credit Union’s interests, and processes garnishments and levies in compliance with federal and state requirements. The specialist may be assigned specialized functions as a primary or backup responsibility and maintains positive interactions with internal and external members, reflecting the organization’s brand.

Requirements

High school diploma or GED.
Proven ability to support a strong member/customer service culture.
Knowledge of applicable federal and state regulations and statutes, including FCRA, FDCPA, SCRA, Regulation Z, Regulation P, and statutes of limitations.
Tech-savvy, with a high degree of adaptability to adjust quickly to change and priorities.

Nice To Haves

Zero to two years of collection experience, or five years of financial experience.
Certification in financial counseling.

Responsibilities

Make a high volume of telephone calls, in accordance with department standards, to members regarding collection of delinquent accounts, loans, and negative shares.
Work assigned low-delinquency collection queues weekly by contacting members by phone or mail to establish reasons for past-due payments and obtain promises to pay.
Help educate members on financial responsibility.
Issue collection letters where appropriate.
Follow up with members who have not met repayment terms.
Handle legal, bankruptcy, repossession, and charge-off accounts.
Process garnishments and levies in compliance with federal and state requirements.
Maintain positive interactions with internal and external members.