Credit Services Associate I

HD Supply Management • New Braunfels, TX

1d

About The Position

Responsible for responding to inbound calls, providing customer service, and answering inquiries about general account information. The role gathers and translates customer account information and internal data to support the collection of receivables. Work is performed under close supervision, with limited independent judgment and detailed review by a senior coworker or supervisor. Non-routine or problem areas are referred to a supervisor, and deviations from standard procedures require supervisor approval.

The position is based in a comfortable indoor work area. Most work is performed sitting, with frequent opportunities to move about. On rare occasions, the associate may need to move or lift light articles. No travel is required.

HD Supply states its commitment to a culture that promotes equity, respect, and advocacy for every associate, and identifies itself as an Equal Opportunity/Affirmative Action Employer.

Requirements

• 0–2 years of experience in the area of responsibility.
• Ability to work under close supervision, follow prescribed processes, and seek supervisor guidance on non-routine or problem areas.

Nice To Haves

• High school diploma or GED strongly preferred.

Responsibilities

• Accurately and promptly enter customer selections into the order processing system.
• Monitor and track customer orders in accordance with credit and collection standards and help ensure on-time delivery.
• Respond to general customer account inquiries received by telephone, email, and fax.
• Follow up as needed to ensure customer expectations are met.
• Use business systems to document notes and gather information.
• Resolve customer issues, including processing adjustments for late charges and overages or shortages according to pre-established guidelines.
• Meet monthly department audit standards, including call assessments, proper account notation, updating account records with accurate contact information, and timely responses to account inquiries by phone, email, or fax.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED