Credit Reporting & Collections Specialist 1

CAMPUS USA CREDIT UNION•Newberry, FL

4d•$40,900 - $48,100•Onsite

About The Position

The Credit Reporting & Collections Specialist 1 researches and resolves consumer credit reporting disputes, supports accurate and complete credit reporting, and helps preserve the Credit Union’s assets through collection activities on delinquent accounts. The role analyzes account records and supporting documentation, determines appropriate corrections or responses, and completes dispute activities within established requirements and timeframes. It also contacts members about delinquent accounts and takes appropriate action to bring accounts current or support recovery of Credit Union assets. The position processes disputes from credit reporting agencies, consumers, internal departments, and other authorized sources. It reviews relevant account and payment information, identifies issues requiring further research, and escalates complex matters. The specialist also maintains accurate records of collection activity, recommends arrangements when other efforts to bring a loan current are unsuccessful, and supports improvements to related procedures, workflows, training materials, and resources. The role is based at Collections in Jonesville, Florida, and is full-time, Monday through Friday, 9:00 a.m. to 5:30 p.m. The salary range is $40,900–$48,100. Full-time employees are eligible for traditional benefits and additional programs described in the posting.

Requirements

High school diploma or GED.
0–2 years of similar or related experience.
Attention to detail.
Knowledge of bankruptcy laws and regulations.
Collaboration skills.
Collection management skills.
Communication skills.
Confidentiality and discretion.
Judgment and decision-making skills.
Microsoft Office proficiency.
Negotiation skills.
Problem-solving skills.
Regulatory compliance knowledge.
Research management skills.
Time management skills.

Nice To Haves

Experience in credit reporting, collections, banking or financial services, or a related field is preferred.

Responsibilities

Exemplify CAMPUS core values and support strategic priorities for members, employees, and the community while maintaining professionalism, integrity, and confidentiality.
Review and process consumer credit reporting disputes, completing appropriate corrections, updates, deletions, verifications, and responses within established requirements and timeframes.
Research disputed credit information by reviewing account records, balances, payment history, transaction activity, account status, dates, identifying information, ownership, correspondence, and supporting documentation.
Identify credit reporting discrepancies or issues requiring additional research and escalate complex or unusual matters to appropriate management or departments.
Help identify recurring credit reporting issues and potential causes, identify improvement opportunities, and support updates to procedures, workflows, training materials, and resources.
Contact members regarding delinquent accounts and take appropriate action to bring accounts current or support collection and recovery of Credit Union assets.
Maintain accurate records of contact attempts, member interactions, and collection or recovery activity.
Analyze the financial situation of delinquent borrowers and make recommendations to the immediate supervisor when other arrangements to bring a loan current are unsuccessful.
Maintain current knowledge of applicable credit reporting and collection requirements, policies, and procedures, and protect confidential consumer and financial information.
Provide friendly, professional, and accurate service and support to members and employees.