Bilingual Credit Reporting and Disputes Associate (Portuguese)

First Help Financial • Needham, MA

17h • Remote

About The Position

First Help Financial (FHF) is a fast-growing and culturally diverse company in the U.S. We provide auto loans to the underserved and care for our customers and partners with exceptional service. Through flexible financing options and tri-lingual support, we offer consumers an easier way to finance their first car. We lend to and support our portfolio which has consistently grown 30%+ each year over the last nine years. Here you will find hard-working colleagues who come from over 20 countries. We hold ourselves to the highest standards of professionalism but also enjoy our work. Our culture and benefits are geared towards making you successful in life and comfortable at work. First Help Financial, voted and certified as a “ Great Place to Work ” by our workforce for five years in a row, is adding a new partner to our Compliance team to accommodate our remarkable growth! This is an exciting new opportunity for an individual to join a growing company and compliance team. As our ideal candidate, you will bring strong written and oral communication skills, the excitement to multi-task, and thrive in a fast-paced environment. First Help Financial would love to see your application!

Requirements

• Associate’s degree in business or a related field
• Minimum 3+ years of experience in financial services, with exposure to credit reporting, consumer complaints, or regulatory compliance strongly preferred
• A self‑starter mindset with the ability to independently exercise sound judgment while working within established policies, procedures, and regulatory requirements
• Strong written and verbal communication skills, with the ability to explain findings, document investigations clearly, and collaborate effectively with internal partners
• Demonstrated ability to manage multiple priorities, work independently, and stay organized in a fast‑paced, deadline‑driven environment
• A positive, solution‑oriented attitude and willingness to roll up your sleeves to help teammates and support shared outcomes
• Proficiency in Portuguese and Spanish (required)

Responsibilities

• Research, investigate, and resolve customer complaints and credit reporting disputes and received through multiple channels, including phone, written correspondence, and eOSCAR
• Partner with subject matter experts across the organization to research issues, validate findings, and drive effective resolution
• Communicate with customers by phone and in writing to gather relevant information, explain findings, and provide timely status updates and resolutions
• Accurately document disputes and complaints throughout the lifecycle, maintaining complete and well‑organized records to support regulatory compliance and audit requirements
• Identify and escalate complex cases, emerging risks, or adverse trends to management in a timely manner
• Ensure ongoing compliance with applicable federal and state laws and regulations, including FCRA, ECOA, UDAAP, Fair Lending, and other consumer protection requirements; remain current on regulatory developments and industry best practices
• Perform other duties and responsibilities as assigned

Benefits

• competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more)
• paid vacation
• 401(k) match
• tuition reimbursement
• social activities
• monthly lunches
• a robust employee recognition and talent development program to enhance your career with us

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 101-250 employees