Bilingual Title Registrations Associate (Spanish/Portuguese)

First Help Financial • Needham, MA

5d • $21 • Onsite

About The Position

First Help Financial, recently voted “Great Place to Work” for the five years in a row is seeking a highly motivated Titles & Registrations Associate reporting directly to the Team Lead, Titles. This exciting opportunity will allow professional growth within FHF and establish a career, versus just a “job”! We will provide training to be successful in your new role! You will be responsible for daily missing title and registration updates, connecting regularly with dealerships and DMVs, and engaging with Outside Sales daily. This position involves thoroughly recording, tracking, and proactively following up on all missing titles and registrations. The primary focus is to ensure the timely perfection of all titles and ensure registrations are completed in a timely manner.

Requirements

• 1 year experience in an administrative role
• High school diploma/GED equivalent
• Must have fluency in Spanish and/or Portuguese
• Excellent communication skills
• Ability to multitask, and be self-reliant
• Capacity to conduct research beyond the immediate scope
• Proficient knowledge of Excel, Teams and Outlook

Responsibilities

• Manage and maintain records of all car titles, including requesting duplicates and processing title transfers.
• Record collateral information in the company database.
• Investigate the status of titles to ensure compliance with agreement terms.
• Collaborate with Outside Sales, Customer Service, Total Loss, and Loss Mitigation teams.
• Prepare legal files as requested.
• Assist clients with vehicle registration processes.
• Collect necessary documentation from dealerships and DMVs.
• Communicate with DMVs regarding registration requests.
• Provide support to management, vendors, and staff as needed.
• Investigate issues throughout the title life

Benefits

• We offer generous salaries, competitive health and welfare benefits (medical, dental, vision, LTD/STD, Identity theft, paid parental leave and much more), paid vacation, 401(k) match, tuition reimbursement, social activities, monthly lunches, a robust employee recognition and talent development program to enhance your career with us.
• We are believers in maintaining a healthy work-life balance. While we work hard and care deeply about our customers and partners, we want you to have room for your family, friends, and yourself.
• Company growth provides unprecedented career growth. FHF’s extraordinary year over year growth in revenue and new markets provides opportunity for you to establish and develop your career growth. We engage each employee to build a career plan that benefits everyone and we have a proven record of investing in you.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED