Credit Disputes Specialist

Brundage Management Company Inc., providing services for Sun Loan & Tax Service and Key Storage • San Antonio, TX

10h • Onsite

About The Position

Headquartered in San Antonio, Texas, Brundage Management Company, Inc. (BMC) is a privately held organization with a diverse portfolio of business lines and investments. BMC’s primary focus is providing strategic and operational management services for Sun Loan Company, a consumer installment loan business, and Storage Hub, an award‑winning self‑storage company. Through our centralized support model, BMC partners closely with our investments to drive performance and long‑term growth. Our services include executive‑level leadership and decision‑making; human resources, recruitment, and training; marketing; accounting; licensing and auditing; information technology; representation on state and national boards; and long‑term strategic planning. At BMC, we are deeply committed to serving our customers and communities better every day. To support that mission, we continue to grow and strengthen our teams by building internal capabilities, developing talent, and owning the skills and strategies necessary to drive meaningful change. Our focus is on empowering our people to deliver results that are centered on customer experience, operational excellence, and community impact. As a Credit Disputes Specialist, you will be responsible for responding to credit inquiries in a professional and timely manner. This is an exciting opportunity to work at the Brundage Corporate office in the Accounting and Compliance Department.

Requirements

• High school diploma or GED
• The ability to learn and retain on the job procedures.
• Customer service experience
• A passion for details.
• Ability to enter a high volume of data accurately by the assigned deadline
• Ability to communicate with branch staff and employees at all levels in a professional manner.
• A strong work ethic who is reliable and dependable.
• The ability to think critically and recognize potential problems proactively.
• Strong teamwork skills.

Nice To Haves

• Associate’s in accounting or business preferred.

Responsibilities

• Respond to all consumer credit disputes, set by the FCRA and CRRG, whether direct or indirect to the customer directly or all the three major credit bureaus within 15-25 days of receipt.
• Respond to all indirect disputes through Sonnet/E-Oscar within 15-25 days of receipt by updating the ACDV that comes in from the customer.
• Verify the disputed and account information against LPX and correct if necessary. On average we receive 300+ disputes daily.
• Pull credit views to confirm Sun Loan is reporting correctly and correct if needed by submitting and AUD in Sonnet E-Oscar.
• Notify any Sun Loan office of any errors in the monthly Consumer Data Processing report and ask them to correct the customer’s account
• Respond to credit inquiry removal request are submitted by email or encrypted email to the credit agency from which it was pulled as a result of fraud, identity theft or other individual circumstance.
• Verify and correct the monthly random account report by submitting an AUD correction in Sonnet.
• Answer phone calls from Sun Loan customers regarding credit report corrections and submit the corrections if needed through Sonnet.
• Other duties as assigned

Benefits

• Low-Deductible and affordable Medical Plans including medical, dental and vision.
• Competitive salary: Determined by various factors, including but not limited to, location, skills, knowledge, competencies and experience.
• 401K with company match.
• Paid Time Off including Holidays, Vacation and Sick time.
• Bonus opportunities.
• Career development.
• Formal and Comprehensive Training Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED