Frauds and Disputes Specialist

Gurstel Law Firm P C•Fullerton, CA

1d•Hybrid

About The Position

The Centralization Department at Gurstel Law Firm, P.C. comprises four teams: Judgment Entry, Mail Entry, Frauds & Disputes, and Affidavits. These teams specialize in individual tasks that have similar functions across all the Firm’s states, ensuring consistency with regulatory concerns and client directives. As a Frauds & Disputes Specialist, the role involves managing all fraud and dispute claims for the Firm, ensuring compliance with policies and client directives. Key responsibilities include reviewing correspondence for data accuracy, reporting claims to clients, uploading information to client portals, managing work queues for pending claims, drafting responses for attorney approval, and performing general clerical duties. The position may offer remote work flexibility with some office time, subject to management approval.

Requirements

Responsible individual who is able to work both independently and in a team environment.
High School diploma or equivalent GED
Legal field certificate/2-yr degree (experience may be substituted for education)
Competency in Microsoft applications including Word, Excel and Outlook.
Organizational skills.
Excellent verbal and written communication skills.
Experience with basic office hardware such as scanners, fax machine, copiers, etc.
Ability to multi-task in a fast-paced environment.
Strong attention to Detail.
Superior problem-solving skills.
Demonstrate a strong work ethic and dependability.

Nice To Haves

Background in Retail Claims and Creditors’ Rights Laws preferred

Responsibilities

Handling of all of Firm’s Fraud and Dispute claims in accordance with all applicable policies, procedures and client directives.
Review of correspondence to ensure accuracy of information entered into the database system for proper reporting to clients.
Report, as necessary, any and all Fraud and Dispute claims to clients, in accordance with applicable policies and procedures.
Uploading correspondence and applicable information to clients via client portal, e-mail, etc.
Pull work queues to promptly review all pending claims for next steps.
Draft applicable responses for attorney review and approval.
Perform general clerical duties including data entry, scanning, photocopying, collating, and faxing.
Work with Attorneys and Clients to properly handle fraud and dispute claims.
All other duties as assigned.