Disputes Associate

First Technology Federal Credit Union • Hillsboro, OR

1d • $23 - $26 • Hybrid

About The Position

The Dispute Associate investigates and resolves fraudulent merchant disputes involving debit & credit card point of sale and PIN-based transactions, ATM transactions, and person-to-person transactions. The Associate ensures compliance with current regulations including Federal Regulation E, Federal Regulation Z and Mastercard. Here's what you can expect from the job and what you need to be successful:

Requirements

• Minimum one year in supporting card fraud and/or merchant dispute within the financial services industry
• Strong written and oral communication skills over a variety of channels that include email, face to face, corporate chat systems for overall team synergy and production
• Strong analytical and problem solving skills; ability to resolve complex issues with minimal direction
• Ability to adapt to changing business needs and prioritize accordingly
• Ability to foster strong relationships with internal and external stakeholders
• Demonstrated effective time management skills and the ability to work independently or in a collaborative team environment
• Familiarity with Federal Regulation E, Federal Regulation Z and MasterCard
• Intermediate knowledge of Microsoft Office Suite; particularly Word and Excel
• High School Diploma or equivalent

Responsibilities

• Proactively detect fraudulent activity and/or billing errors by analyzing account and member information
• Mitigate loss and perform recovery by following appropriate rules and regulations
• Administer dispute decisions and make member account adjustments; process disputes quickly and accurately, following up with members and merchants as appropriate
• File compliance cases and/or escalate disputes to pre-arbitration or arbitration as required
• Respond to inquiries from internal Associates regarding credit and debit card issues
• Identify and recommend updates or improvements in Card Services processes and procedures

Benefits

• Traditional medical, dental, and vision coverage
• 401K matching up to 5% per pay period
• Accrue up to 17 days of Paid Time Off your first year of employment
• 11 paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility for special employee pricing is subject to standard account requirements and underwriting criteria)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees