The Credit Collections Administrator is responsible for collections and account reconciliation for Domestic and Canadian accounts. Duties also include CoPack business A/R process and Misc A/R billing through collections, as well as maintain direct contact with customers, brokers and/or other departments to resolve disputes. ESSENTIAL DUTIES AND RESPONSABILITIES The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Other related duties may be required and assigned. Research and investigate unpaid balances so as to effectively pursue timely collection Initiates collection activity for designated Domestic, Canadian, and Co- Pack accounts Maintain collection follow-up log and input notes into accounts Works independently to resolve disputes in amount due with customer and other departments Assist with customers’ requests (invoices/POD/statements) Reviews customer accounts for unapplied cash or credit memo Researches and offsets accounts when appropriate Assist with the collection of invalid deductions Verify payment from Cash in Advance customers & releases Set-up new credit accounts by conducting credit checks, reviewing credit data and recommending credit line(within authority level) Maintains SAP credit management and master data. Reviews Domestic orders failing the automated credit tests and manages the process of releasing or holding orders until credit issues are resolved. Communicates HOLD status to CSR's Process Co Pack billing on a daily basis, verifying pricing and production quantity with audit report Assist with Co Pack cash posting using SAP, on line bank data, and information received from customer Gathers data and manually prepares miscellaneous invoices Reconciles accounts for differences Works independently, with customer and other departments, to resolve disputes in amount due Coordinates CoPack price changes with customer and internal staff Responsible for collection follow up on open items Researches and communicates other issues related to the Co Pack billing and cash process Prepares special accounting and external reports as Conducts special accounting studies, analyses, and cost studies as needed Performs/supervises special projects as assigned Demonstrates commitment to continued personal and professional growth and development. Seeks ways to provide value to other (user) departments and the company as a whole Exercises tact and discretion in interpersonal contacts, building strong working relationships with other departments.
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Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED