Credit & Collections Administrator

Busch Group•-, VA

About The Position

Under general direction, the Credit & Collections Administrator administers credit policies, invoicing, cash posting, collection of receivables, and resolution of credit disputes with internal teams and external customers. The role involves interacting with coworkers and peer groups across management levels to resolve credit problems. Assignments are broad in scope and require moderate judgment in resolving issues. The position requires sound judgment, discretion, tact, strong interpersonal skills, clear and cooperative working relationships, regular attendance, and teamwork. The employee must be self-starting, motivated, creative, flexible, self-confident, deadline-oriented, and able to multitask. They must follow company quality and safety procedures, including applicable customer-site requirements, and comply with the corporate Code of Conduct. The role may include Level 2 duties, such as resolving non-routine issues with minimal supervision, adapting procedures or tools to meet specialized needs, and training staff in accounts receivable procedures. Team Lead duties may include coordinating interdepartmental problem-solving, handling escalated questions from Finance or corporate staff, and answering day-to-day questions from AR staff. The role has no supervisory responsibilities. Work may take place in an office, factory, or home setting. Employees authorized to work from home must comply with company requirements for core work hours and in-person attendance at meetings or events. The position involves travel by air and driving to other company locations; a valid driver’s license and satisfactory driving record are required.

Requirements

High school diploma required.
Some college preferred, or at least 3–5 years of related Accounts Receivable experience.
Demonstrated competence using databases and spreadsheets.
Experience with Microsoft Office required.
Knowledge of general business practices, computers, office equipment, and accurate data entry.
Excellent verbal and written communication skills in English.
Strong organizational, creative problem-solving, and professional communication skills.
Ability to work under strict reporting deadlines in a team-oriented environment.
High degree of self-motivation and attention to detail.
Ability to perform basic mathematical computations, including percentages, discounts, and other common calculations.
Basic understanding of fundamental accounting principles and ability to use the company ERP system to record and post cash transactions accurately.
Ability to analyze and resolve customer-account issues, including credit problems and insufficient or unidentified payments.
Strong follow-up skills and tactful communication regarding sensitive financial matters.
Ability to solve practical and complex problems and address situations with limited standardization.
Valid driver’s license and a driving record satisfactory to the company, demonstrated at hire and periodically thereafter.
Ability to travel by air and drive to other company locations.
Ability to meet the physical demands of walking, sitting, bending, reaching, mobility, and frequent lifting.
Ability to use computers for word processing, presentations, spreadsheets, and data entry, with attention to detail and accuracy.
Ability to communicate effectively with employees, vendors, and customers and balance multiple tasks.

Nice To Haves

Some college education.
For Team Lead duties, an Associate’s degree in an Accounting specialty and 4–6 years of progressive experience in Accounting roles.

Responsibilities

Establish new accounts in accordance with credit policies and administer existing accounts, including obtaining tax certificates and validating customer information using online tools.
Review credit information from various sources for potential new accounts and changes to existing accounts, and recommend creditworthiness assessments and credit limits to management.
Administer agreed settlements, partial payments, extensions, and write-offs.
Maintain credit department records of incoming cash and prepare related journal entries from provided information.
Research and resolve invoicing, payment, and credit disputes.
Post customer payments from direct deposits, checks, and credit card transactions.
Perform daily customer invoicing according to Customer Master parameters.
Call customers to collect overdue amounts, make adjustments to customer claims when necessary, and refer issues to the Manager or a collection agency for resolution.
Maintain files and documentation accurately and thoroughly in accordance with company policy and generally accepted accounting practices.
Prepare and distribute month-end reports, including AR Aging, DSO, Collections Status, GL Reconciliation, and Customer Deposits, as well as intercompany reconciliations.
Assist the Accounting Manager and Corporate Controller as needed.
Handle critical and confidential accounting matters.
Sort and distribute incoming mail.
For Level 2 duties, resolve non-routine issues and make working decisions within the area of specialization with minimal supervision.
For Level 2 duties, adapt procedures, operations, techniques, tools, materials, or equipment to meet the needs of the area of specialization.
For Level 2 duties, train staff in AR procedures.
For Team Lead duties, facilitate interdepartmental communication regarding problem resolution and handle escalated questions or issues from Finance or corporate staff.
For Team Lead duties, answer day-to-day questions from AR staff.
Perform other duties as assigned.
Travel by air and drive to other company locations as required.
Follow company quality and safety procedures and comply with the corporate Code of Conduct.