Credit and Receivables Specialist

eShipping•Kansas City, MO

1d•Hybrid

About The Position

The Credit and Receivables Specialist is responsible for reducing eShipping’s financial risk through managing standard credit and collection policies, vetting new customers to ensure they meet credit standards, sending and receiving credit agreements, and assisting the Receivables team to ensure customer payments are received in a timely and consistent manner. This role will work closely with Account Management, Sales, the Financial Operations Team, and eShipping clients. This position is also responsible for managing customer receivables through standardized collections processes and ensuring customer payments are received in a timely and consistent manner.

Requirements

Ability to work independently while balancing appropriate collaboration with leadership oversight.
Efficient and courteous customer service and client management
Strong communication and customer service skills
“Sense of urgency” and strong initiative
Proficiency with Microsoft Office and basic technical skills
Ability to multi-task effectively in a fast-paced team environment
High school diploma or equivalent

Responsibilities

Confirm prospects and clients meet eShipping’s credit standards
Help ensure clients do not surpass credit limits
Escalate potential AR risks by reporting to management
Track communication in TMS
Send and receive credit agreements
Record credit details in TMS, HubSpot and SharePoint
Monitor the credit inbox and respond to requests
Negotiate credit terms with prospects and clients
Provide customer service regarding collections issues
Provide supporting documentation to the customer when needed for invoice reconciliation
Establish and maintain effective working relationships with assigned accounts
Maintain Past Due AR percentages to company standards
Monitor customer base for potential credit risks
Adhere to the collection team standard operations procedures
Other administrative duties as required