Credit and Collections Specialist II (68082)

Tireco, Inc•Jacksonville, FL

17d•Onsite

About The Position

The Credit and Collections Specialist II will monitor soft hold orders, ensuring timely resolution. This role involves analyzing customer accounts, making informed decisions in the company's best interest while maintaining customer relationships, and communicating release delays. The specialist will address the root causes of holds to prevent recurrence, generate and monitor aging reports to identify and resolve slow payers, accounts nearing credit limits, and those requiring reconciliation. They will also manage payment plans and special arrangements, prioritize accounts for resolution, and proactively discuss concern accounts with management. Key responsibilities include documenting all communications in NetSuite, conducting collection calls with a focus on customer relations, providing excellent customer service, monitoring statement processing, preparing files for third-party collection agencies, and training new team members. The role also involves performing various other tasks and special projects as assigned.

Requirements

3+ years’ experience in Accounts Receivable, credit function and customer service orientated role or a similar or related position.
Proficiency in Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist.
Experience in corporate collections and interaction with a large customer base.
Experience in a high-volume call center.

Nice To Haves

Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution.
Knowledge in NetSuite is a plus.

Responsibilities

Monitors Soft Hold Orders and ensures items are addressed within a reasonable timeframe.
Analyzes accounts, makes quick judgment calls in the best interest of the company while maintaining customer relationships.
Communicates release delays and non-release with Whse/Sales Rep within a reasonable timeframe.
Addresses the cause of holds and resolution with Specialist I to avoid recurrences.
Generates and monitors aging weekly, identifying, addressing, and resolving slow payers, accounts rolling over into 30 (+) days past due status, accounts approaching credit lines, and accounts in need of reconciliation.
Ensures payment plans and special arrangements are on track.
Prioritizes accounts that need resolution with Specialist I.
Proactively identifies, reviews, and discusses concern accounts with management.
Clearly documents all internal and external communication in NetSuite, weekly summary, and detailed aging report.
Conducts collection calls with the intent to keep and improve customer relations.
Provides excellent customer service to internal team members and external customers.
Responds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally.
Monitors Statement Processing.
Prepares file for accounts assigned to third party collection agency and monitors balance until paid or file closed by agency.
Trains and develops new Team Members.
Schedules and communicates coverage.
Performs a variety of other tasks and special projects as assigned.