Credit and Collections Specialist

Gustave A Larson Company•Pewaukee, WI

About The Position

Gustave A. Larson is a leading wholesale distributor of HVAC and Refrigeration (HVACR) equipment, parts, and supplies. We pride ourselves on delivering exceptional service with a value-added, professional, and enthusiastic approach. We are currently seeking a Credit & Collections Specialist to join our team. In this role, you will manage customer accounts, evaluate credit risk, support collections efforts, and partner with internal teams to ensure strong accounts receivable performance.

Requirements

Strong commitment to customer service
Excellent communication and problem-solving skills
Detail-oriented and highly organized
Self-motivated and able to manage changing priorities
Team player who works well across departments
High school diploma or GED required
Proficiency in Microsoft Office (Excel, Word, Outlook)

Nice To Haves

Credit/collections or related experience preferred

Responsibilities

Evaluate customer creditworthiness by reviewing financial data, credit history, and reports
Process credit applications, including new account setup
Work directly with customers to resolve credit issues and inquiries
Manage a high volume of communication with Sales Consultants, Store Managers, and customers
Review accounts to identify delinquent balances and initiate collection efforts
Prepare documentation for collection agencies and assist with lien filings
Process job sheets and lien waivers
Track and report on key metrics (NSF checks, bad debt, etc.) using spreadsheets
Collaborate with Credit and Accounts Receivable teams to improve workflow and results
Partner with internal teams to resolve short payments and disputes