Credit and Collections Specialist

Janel Group•Garden City, NY

About The Position

The Credit & Collections Specialist manages customer credit exposure and ensures timely collection of receivables, with a strong focus on duty collections related to customs entries and international freight. The role requires effective phone communication, professional email follow‑ups, and the ability to resolve billing issues in a fast‑paced logistics environment.

Requirements

2–4 years of credit, collections, or AR experience
Strong phone communication and negotiation skills.
Excellent written communication for email follow‑ups.
Proficiency with ERP/AR systems (e.g., NetSuite, CargoWise).
Strong organizational skills and ability to manage a high‑volume account portfolio.

Nice To Haves

Logistics or customs brokerage experience preferred.
Experience with duty collections or customs billing preferred.
High‑volume B2B collections experience.
Knowledge of customs entry processes and duty billing.
Familiarity with credit tools such as Dun & Bradstreet.
Strengths in communication, customer service, problem solving, and time management.

Responsibilities

Review customer credit applications and trade references.
Recommend credit limits and terms per company policy.
Monitor credit exposure, especially high‑duty accounts.
Conduct daily phone and email outreach for past‑due invoices, duty charges, and outstanding balances.
Prioritize duty collections to ensure timely recovery of customs‑related charges.
Document all collection activity and coordinate with the AR Manager on delinquent accounts.
Work with customs brokerage to verify duty amounts and billing accuracy.
Ensure customers understand duty obligations and follow up on unpaid duty invoices.
Collaborate with internal teams to resolve billing discrepancies and provide required documentation.
Prepare weekly aging reports and duty‑specific summaries.
Ensure compliance with credit policies, SOX controls, and industry regulations.