Credit and Collections Specialist I (68587)

Tireco, Inc•Gardena, CA

10d•Onsite

About The Position

The Credit and Collections Specialist I is responsible for reviewing weekly aging reports to identify accounts needing payment or reconciliation, including COD, terms accounts, and those over 30 days past due. This role involves discussing concerns with senior staff, monitoring soft hold orders, and analyzing account statuses to maintain customer relationships while acting in the company's best interest. The specialist will communicate delays, address the causes of holds, and document all interactions in NetSuite. Key responsibilities include making collection calls professionally, providing excellent customer service, and processing various account-related requests.

Requirements

1-2 years’ experience in Accounts Receivable, credit function, and customer service-oriented role or a similar or related position.
Proficiency in Excel, VLOOKUP, Word, MS Office, Outlook, Gmail, Teams, Twist.
Experience in corporate collections and interaction with a large customer base.
Experience in a high-volume call center.

Nice To Haves

Preferred industry experience: tire/wheels, auto parts, manufacturing, distribution.
Knowledge in NetSuite is a plus.

Responsibilities

Review weekly aging reports to identify COD accounts, terms accounts, and accounts over 30 days past due.
Identify slow-paying accounts and changes in payment trends or red flags.
Establish payment plans or special arrangements to ensure timely payments and flag defaults.
Complete account reconciliation in a timely manner.
Discuss and review concern accounts with Specialist II and/or Manager.
Assist with monitoring Soft Hold Orders and ensure timely resolution.
Analyze account statuses and make sound judgments in the best interest of the company while maintaining customer relationships.
Communicate delays and non-release of orders to Warehouse/Sales Reps within a reasonable timeframe.
Address the cause of holds and develop action plans for resolution to avoid recurrences.
Clearly document all internal and external communication in NetSuite, weekly summary, and detailed aging report.
Make collection calls to customers and sales reps regarding overdue balances and account status, maintaining a professional and positive customer relationship.
Provide excellent customer service to internal team members and external customers.
Respond to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally.
Generate statements.
Process requests for invoice copies, statements, refunds, and signed proof of delivery in a timely manner.
Assist with a variety of other tasks and special projects as assigned.