Credit Analyst

Core & Main•St Louis, MO

About The Position

The Credit Analyst supports credit and customer data operations by maintaining account information, processing customer setup and maintenance requests, resolving system and workflow exceptions, and coordinating with credit managers and cross-functional teams. The role helps ensure accurate customer records, data integrity, timely communication, and operational support across credit-related systems and processes.

Requirements

At least 1 year of experience in credit, finance, customer data management, shared services, or a related operational support field.
Experience maintaining customer account data and supporting workflow-driven processes in enterprise systems.
Ability to identify, troubleshoot, and resolve data discrepancies, system errors, and process exceptions.
Strong attention to detail, organization, and follow-through in a high-volume environment.
Ability to communicate effectively with Credit Managers and other internal business partners.
Proficiency in Microsoft Office applications, including Excel and Word, for reporting, mail merge, and routine business communications.
Demonstrated adaptability, initiative, and commitment to process improvement and team support.

Nice To Haves

Working knowledge of ERP systems, customer data platforms, or similar business applications.

Responsibilities

Perform testing and validation activities during system upgrades, process changes, and peak support periods.
Assign customer account maintenance requests and assist internal teams with related errors, questions, and issue resolution.
Complete customer setup and maintenance requests as data requirements evolve.
Process large-scale customer account changes and support setup of newly acquired customer records.
Identify missing or incomplete information, coordinate with Credit Managers, and update records to support downstream processing.
Route operational emails, returned mail, and messages from shared credit mailboxes to appropriate Credit Managers or internal contacts.
Handle customer communication requests and complete mail merge activities for outbound correspondence.
Complete monthly support team KPI reporting and forward failed invoices or statements to Credit Managers for account updates.
Resolve data errors, assist with requested data cleanup, and address operational workflow exceptions.
Review daily account synchronization reports, verify alignment across systems, and make corrections as needed.
Communicate with Credit Managers about undelivered automated emails and update shared team resources as needed.
Direct incoming messages from general credit mailboxes and route responses to payment reminder emails appropriately.